Swansea University is seeking a 1st Line IT Service Desk Analyst to join the Service Desk team within Digital Services, supporting Students and Staff across both campuses at open days, enrolment events and regular activities.
You will deliver high quality IT support, follow incident management and request fulfilment processes, contribute to continual service improvement and maintain knowledge bases, while building effective relationships with IT colleagues and academic teams.
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Student & Staff IT Service Desk – 1st Line Support in Swansea employer: Swansea University
Swansea University is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the School of Social Sciences. Employees benefit from professional development opportunities, a supportive environment, and the chance to make a meaningful impact on care-experienced children's educational outcomes in Wales. Located in a beautiful coastal city, the university provides a unique setting for personal and professional growth.
