Swansea University is seeking a Student Cases Manager (Complaints and Final Reviews) on a fixed-term 12-month contract to lead a dedicated team responsible for student complaints, final reviews, dignity at work, and other student case work.
You will work with fellow Student Cases Managers to deliver timely, high-quality responses and support a positive student experience, while upholding confidentiality and influencing across the university.
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Student Cases Manager — Complaints & Final Reviews in Swansea employer: Swansea University
Swansea University is an exceptional employer, offering a vibrant work culture that prioritises collaboration and innovation within the School of Social Sciences. Employees benefit from professional development opportunities, a supportive environment, and the chance to make a meaningful impact on care-experienced children's educational outcomes in Wales. Located in a beautiful coastal city, the university provides a unique setting for personal and professional growth.
