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- Tasks: Manage case files, respond to queries, and maintain high-quality data.
- Company: Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Part-time hours, excellent work-life balance, and enriching career opportunities.
- Why this job: Join a diverse community and make a real impact in student support.
- Qualifications: Self-motivated, organised, and able to communicate effectively with various stakeholders.
- Other info: Fixed term role until 31 July 2026 with potential for growth.
The predicted salary is between 13 - 16 £ per hour.
Swansea University is a research‑led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work‑life balance.
About The Role
This is a part‑time (31.5 hours a week), fixed term role until 31 July 2026.
Responsibilities
- Be responsible for the standard administrative tasks within the remit, centred on but not limited to management of case files, sending case responses, maintaining templates and standard documents, and answering and resolving queries.
- Ensure that data is high quality and fit for purpose and that information, advice and guidance is accurate and fit for purpose.
- Support partnership working with Faculty staff across the University and colleagues in other Professional Services departments, and provide administration services to students and staff as necessary.
Qualifications
- Self‑motivated, resilient, proactive, and organised.
- Ability to communicate with a wide range of people and respect a high level of confidentiality.
- Good communication and organisational skills.
- Strong eye for detail and the ability to work to tight deadlines delivering outcomes in a time‑sensitive environment.
This role is also being advertised internally and as such may be withdrawn if filled via that route.
Student Cases Assistant (Part Time) in Swansea employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Cases Assistant (Part Time) in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Swansea University on LinkedIn. A friendly chat can give us insider info about the role and help you stand out.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative tasks. We recommend using the STAR method to structure your answers, showcasing your skills in managing case files and resolving queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed tight deadlines or maintained high-quality data in previous roles. This will demonstrate your fit for the Student Cases Assistant position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Student Cases Assistant (Part Time) in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Cases Assistant. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves interacting with a variety of people, it’s crucial to demonstrate your communication abilities. Use clear and concise language in your application, and don’t forget to mention any experience you have in handling queries or providing support.
Highlight Your Organisational Skills: Being organised is key for this position. Share examples of how you’ve managed multiple tasks or projects in the past. We love to see candidates who can juggle responsibilities while maintaining high-quality work!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly and allows you to keep track of your progress. Plus, it’s super easy!
How to prepare for a job interview at Swansea University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Cases Assistant. Familiarise yourself with tasks like managing case files and resolving queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves interacting with students and faculty, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles or situations. This will highlight your ability to connect with a diverse range of people.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially under tight deadlines. Share specific strategies or tools you use to keep track of tasks and ensure high-quality work. This will reassure them that you can handle the demands of the job.
✨Prepare Questions to Ask
Interviews are a two-way street, so think of insightful questions to ask about the team dynamics or the university's approach to student support. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.