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- Tasks: Manage case files, respond to queries, and maintain high-quality data.
- Company: Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Enjoy a competitive salary, excellent work-life balance, and enriching career opportunities.
- Why this job: Join a diverse community and make a real impact in student support.
- Qualifications: Strong communication, organisational skills, and attention to detail required.
- Other info: Full-time role until 31 July 2026 with opportunities for professional growth.
The predicted salary is between 28800 - 43200 £ per year.
Swansea University is a research‑led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work‑life balance.
About The Role
This is a full‑time fixed role until 31 July 2026. The primary aim of the Student Cases Assistant will be to be responsible for the standard administrative tasks associated within the remit, centred on but not limited to management of case files, sending case responses, maintaining templates and standard documents and answering and resolving queries. An essential element of the role is the ability to ensure that data is high quality and fit for purpose and that information, advice and guidance is accurate and fit for purpose.
Reporting to the Student Cases Manager, the post holder will support partnership working with Faculty staff across the University and colleagues in other Professional Services departments and expected to provide administration services to students and staff as necessary. Applicants must be self‑motivated, resilient, proactive, organised and demonstrate the ability to communicate with a wide range of people and be able to respect a high level of confidentiality. You will have good communication and organisational skills. You will have a strong eye for detail and the ability to work to tight deadlines delivering outcomes in a time sensitive environment.
Student Cases Assistant (Full Time) in Swansea employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Student Cases Assistant (Full Time) in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Swansea University on LinkedIn. A friendly chat can give us insider info about the role and help us stand out when we apply.
✨Tip Number 2
Prepare for the interview by practising common questions related to administrative tasks and case management. We can even role-play with a friend to boost our confidence and nail those responses!
✨Tip Number 3
Show off our organisational skills! Bring examples of how we've managed multiple tasks or projects in the past. This will demonstrate our ability to handle the fast-paced environment at Swansea University.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace Student Cases Assistant (Full Time) in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Student Cases Assistant. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role involves interacting with a variety of people, it’s crucial to demonstrate your communication prowess in your written application. Use clear and concise language, and don’t forget to proofread for any typos or errors!
Highlight Your Organisational Skills: As a Student Cases Assistant, being organised is key! In your application, share examples of how you’ve successfully managed multiple tasks or projects. This will show us that you can handle the demands of the role.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our fantastic team!
How to prepare for a job interview at Swansea University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Student Cases Assistant. Familiarise yourself with tasks like managing case files and maintaining templates. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since this role involves interacting with students and staff, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in previous roles or situations. This will highlight your ability to engage with a diverse range of people.
✨Demonstrate Your Organisational Skills
Be ready to discuss how you manage your time and stay organised, especially when working under tight deadlines. You could share specific tools or methods you use to keep track of tasks and ensure high-quality outcomes.
✨Emphasise Confidentiality and Resilience
Given the nature of the role, it's crucial to convey your understanding of confidentiality and your ability to handle sensitive information. Share experiences where you've had to maintain discretion and demonstrate resilience in challenging situations.