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For Companies At a Glance
- Tasks: Manage daily operations of the Secure eResearch Platform and improve processes.
- Company: Swansea University is a research-led institution with a vibrant, multicultural community.
- Benefits: Enjoy a great work-life balance, competitive salary, and opportunities for professional growth.
- Why this job: Join a dynamic team making a real impact in research and innovation.
- Qualifications: Experience in operations management and strong communication skills are essential.
- Other info: Welsh language skills are a plus, and applications are welcome in both Welsh and English.
The predicted salary is between 33900 - 39600 £ per year.
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
Fixed Term for 12 months – full-time.
This post will work within the Secure eResearch Platform (SeRP) business team and across wider SeRP teams to facilitate the ongoing management and development of SeRP tenancies, delivering the following functions:
- Manage the day-to-day operations of the Secure eResearch Platform (SeRP) tenancies, including the facilitation of business and technical functions
- Lead relationships with internal and external stakeholders to deliver SeRP’s role in providing high quality research platform services
- Develop and improve processes agreed with SeRP programmes and tenancies, including the delivery and management of policies and procedures
- Assist the SeRP Business Administration and Development teams with cost recovery, forecasting, and account management for SeRP tenancies
- Line manage SeRP administrators as necessary in order to operate the SeRP portfolio
- Develop best practice in administering a research platform, including overseeing the operations of data management, data access, and user management
- Manage interactions between internal teams to deliver an optimum service to end users of SeRP technical services, including leading liaison between business, legal, data, and technical teams
- Obtain feedback with responsibility for operationalising it, after adaptations have been finalised with senior management
- Train end users of the SeRP platform at the initial engagement with them for access to our research platforms, using existing frameworks.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 – A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
£39,355 to £45,413 per annum
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SeRP Operations Manager employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land SeRP Operations Manager
✨Tip Number 1
Familiarise yourself with the Secure eResearch Platform (SeRP) and its functionalities. Understanding how SeRP operates will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of Swansea University, especially those involved with SeRP. They can provide valuable insights into the team dynamics and expectations, which can be a game-changer during your application process.
✨Tip Number 3
Brush up on your project management skills, as this role involves managing day-to-day operations and liaising with various stakeholders. Being able to showcase your experience in managing projects effectively will set you apart.
✨Tip Number 4
Prepare to discuss your approach to training end users and managing feedback. Highlighting your ability to communicate complex information clearly and adapt based on user needs will resonate well with the hiring team.
We think you need these skills to ace SeRP Operations Manager
Some tips for your application 🫡
Understand the Role: Carefully read the job description for the SeRP Operations Manager position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application effectively.
Craft a Tailored Cover Letter: Write a cover letter that specifically addresses how your experience aligns with the responsibilities outlined in the job description. Highlight your relevant skills in managing operations, stakeholder relationships, and process improvement.
Update Your CV: Ensure your CV is up-to-date and reflects your most relevant experiences. Focus on roles that demonstrate your ability to manage operations and lead teams, as well as any experience with research platforms or data management.
Highlight Inclusivity and Language Skills: If applicable, mention your commitment to equality, diversity, and inclusion in your application. Also, if you have any Welsh language skills, be sure to include them, as they are valued for this role.
How to prepare for a job interview at Swansea University
✨Understand the SeRP Framework
Familiarise yourself with the Secure eResearch Platform (SeRP) and its functions. Be prepared to discuss how you can manage day-to-day operations and improve processes, as this will show your understanding of the role and its importance.
✨Showcase Your Stakeholder Management Skills
Highlight your experience in managing relationships with both internal and external stakeholders. Prepare examples of how you've successfully collaborated with different teams to deliver high-quality services, as this is crucial for the role.
✨Demonstrate Your Leadership Abilities
Be ready to discuss your experience in line management and how you've developed best practices in previous roles. This will help illustrate your capability to lead the SeRP administrators effectively.
✨Prepare for Diversity and Inclusion Questions
Since the university values equality and diversity, think about how you can contribute to an inclusive environment. Be prepared to share your thoughts on promoting diversity within teams and how it enhances workplace culture.
