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- Tasks: Manage Box Office and CRM for exciting events at Taliesin Arts Centre.
- Company: Join Swansea University, a vibrant community focused on research and cultural exploration.
- Benefits: Enjoy flexible hours, a supportive work-life balance, and a multicultural environment.
- Why this job: Be part of a dynamic team that values diversity and promotes cultural engagement.
- Qualifications: No specific experience required; just bring your enthusiasm and willingness to learn!
- Other info: Welsh language skills are a plus, but training is available for beginners.
The predicted salary is between 28800 - 43200 £ per year.
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a permanent role working 21 hours a week.
This dynamic role focusses on Box Office and CRM management, sales and communications for a range of cultural, academic and commercial activities and events hosted at Taliesin Arts Centre, and for other on and off-campus projects.
Duties include:
- Collating and uploading event data to the Box Office system and website.
- Facilitating and overseeing the online sales process and associated tasks.
- Producing reports for finance, programming and marketing functions, and visiting companies.
- Monitoring customer feedback and analysing survey results.
- Collaborating with the marketing team to develop and implement customer communications.
Full details included in the Job Description.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 – A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
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Customer Relations Coordinator employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator
✨Tip Number 1
Familiarise yourself with Swansea University's values and mission. Understanding their commitment to equality, diversity, and inclusion will help you align your approach during interviews and discussions, showcasing that you're a good cultural fit.
✨Tip Number 2
Brush up on your Welsh language skills, even if it's just the basics. Being able to greet customers in Welsh or use simple phrases can set you apart from other candidates and demonstrate your willingness to engage with the local culture.
✨Tip Number 3
Gain insights into the Box Office and CRM systems commonly used in similar roles. Familiarity with these tools will not only boost your confidence but also show your proactive approach to learning and adapting to the job requirements.
✨Tip Number 4
Network with current or former employees of Swansea University, especially those in customer relations or event management. They can provide valuable insights into the role and the work environment, which can help you tailor your approach during the application process.
We think you need these skills to ace Customer Relations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Relations Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relations and your understanding of the cultural and academic environment at Swansea University. Mention specific examples of how your skills can contribute to the role.
Highlight Relevant Experience: In your CV, emphasise any previous experience in CRM management, sales, or event coordination. Use quantifiable achievements to demonstrate your impact in past roles, such as increased sales or improved customer satisfaction.
Showcase Language Skills: If you have any Welsh language skills, even at a basic level, make sure to mention them in your application. This aligns with the university's commitment to promoting the Welsh language and could give you an edge in the selection process.
How to prepare for a job interview at Swansea University
✨Research Swansea University
Before your interview, take some time to learn about Swansea University’s values, mission, and recent initiatives. Understanding the university's commitment to equality, diversity, and inclusion will help you align your answers with their ethos.
✨Showcase Your CRM Skills
As a Customer Relations Coordinator, you'll be managing customer relationships and data. Be prepared to discuss your experience with CRM systems, how you've used them in past roles, and any specific examples of how you've improved customer engagement or sales processes.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and ability to handle customer feedback. Think of examples from your previous experiences where you successfully resolved issues or improved processes, and be ready to share these during the interview.
✨Brush Up on Basic Welsh
Since the role requires a basic understanding of Welsh, practice a few key phrases and greetings. This shows your willingness to engage with the local culture and can make a positive impression on the interviewers.
