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- Tasks: Manage Box Office and CRM for cultural and academic events at Swansea University.
- Company: Swansea University is a vibrant, research-led institution with a stunning waterfront campus.
- Benefits: Enjoy flexible working hours, a supportive community, and a great work-life balance.
- Why this job: Join a dynamic team and make an impact in a multicultural environment.
- Qualifications: No specific experience required; just a passion for customer service and communication.
- Other info: Welsh language skills are a plus, but not essential. Applications welcome in Welsh.
The predicted salary is between 24000 - 36000 £ per year.
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About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a permanent role working 21 hours a week.
This dynamic role focusses on Box Office and CRM management, sales and communications for a range of cultural, academic and commercial activities and events hosted at Taliesin Arts Centre, and for other on and off-campus projects.
Duties Include
- Collating and uploading event data to the Box Office system and website.
- Facilitating and overseeing the online sales process and associated tasks.
- Producing reports for finance, programming and marketing functions, and visiting companies.
- Monitoring customer feedback and analysing survey results.
- Collaborating with the marketing team to develop and implement customer communications.
Full Details Included In The Job Description.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 – A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Relations Coordinator employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator
✨Tip Number 1
Familiarise yourself with Swansea University's values and mission. Understanding their commitment to equality, diversity, and inclusion will help you align your approach during interviews and discussions.
✨Tip Number 2
Brush up on your customer service skills, especially in relation to CRM systems and Box Office management. Being able to discuss specific experiences or scenarios where you've excelled in these areas can set you apart.
✨Tip Number 3
Network with current or former employees of Swansea University, particularly those in similar roles. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 4
If you're not already familiar with basic Welsh phrases, consider taking a short course. Demonstrating even a little effort to engage with the Welsh language can show your commitment to the role and the community.
We think you need these skills to ace Customer Relations Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and requirements for the Customer Relations Coordinator position. Tailor your application to highlight relevant experiences that align with these duties.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer relations and your understanding of Swansea University's values. Mention specific examples from your past experiences that demonstrate your skills in CRM management and customer communication.
Highlight Relevant Skills in Your CV: Ensure your CV emphasises skills that are pertinent to the role, such as data management, sales processes, and customer feedback analysis. Use bullet points to make it easy for the hiring team to see your qualifications at a glance.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer relations.
How to prepare for a job interview at Swansea University
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities of a Customer Relations Coordinator. Be prepared to discuss how your skills and experiences align with tasks like Box Office management and customer communications.
✨Showcase Your Communication Skills
As this role involves a lot of interaction with customers and collaboration with teams, be ready to demonstrate your communication skills. Prepare examples of how you've effectively communicated in previous roles, especially in customer service settings.
✨Familiarise Yourself with the University
Research Swansea University and its values, particularly its commitment to equality, diversity, and inclusion. Being able to speak about the university's culture and how you can contribute will show your genuine interest in the position.
✨Prepare for Welsh Language Questions
Since the role requires basic Welsh language skills, practice some common phrases and greetings. Being able to demonstrate even a little proficiency in Welsh can set you apart from other candidates.
