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- Tasks: Manage Box Office and CRM for exciting events at Taliesin Arts Centre.
- Company: Join Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Enjoy flexible working hours, a supportive environment, and a great work-life balance.
- Why this job: Be part of a diverse community making a real impact through culture and education.
- Qualifications: Welsh Level 1 required; basic Welsh communication skills are a plus.
- Other info: Applications welcome in Welsh; inclusive workplace valuing diverse backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life.
Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This is a permanent role working 21 hours a week.
This dynamic role focusses on Box Office and CRM management, sales and communications for a range of cultural, academic and commercial activities and events hosted at Taliesin Arts Centre, and for other on and off-campus projects.
Duties include:
- Collating and uploading event data to the Box Office system and website.
- Facilitating and overseeing the online sales process and associated tasks.
- Producing reports for finance, programming and marketing functions, and visiting companies.
- Monitoring customer feedback and analysing survey results.
- Collaborating with the marketing team to develop and implement customer communications.
Full details included in the Job Description.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation.
As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 – A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course.
The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
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Box Office & Customer Relationship Management Supervisor - Level 2 Welsh employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Box Office & Customer Relationship Management Supervisor - Level 2 Welsh
✨Tip Number 1
Familiarise yourself with the Taliesin Arts Centre and its events. Understanding the types of cultural, academic, and commercial activities they host will help you demonstrate your enthusiasm and knowledge during any discussions.
✨Tip Number 2
Brush up on your Welsh language skills, even if it's just basic phrases. Being able to greet customers in Welsh or use simple terms can set you apart and show your commitment to the university's bilingual ethos.
✨Tip Number 3
Network with current employees or alumni from Swansea University. They can provide insights into the work culture and expectations, which can be invaluable when preparing for interviews.
✨Tip Number 4
Prepare to discuss your experience with customer relationship management systems. Highlighting your familiarity with similar platforms can demonstrate your readiness to take on the responsibilities of this role.
We think you need these skills to ace Box Office & Customer Relationship Management Supervisor - Level 2 Welsh
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements. Highlight your relevant experience in Box Office management, CRM, and customer communications.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the role. Emphasise your experience in sales, data management, and collaboration with marketing teams.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the university's mission. Mention your understanding of the Welsh language requirements and how you plan to meet them.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any errors or typos. Ensure that your application is clear, concise, and professional.
How to prepare for a job interview at Swansea University
✨Understand the Role
Make sure you thoroughly read the job description and understand the key responsibilities. Be prepared to discuss how your skills and experiences align with the Box Office and CRM management tasks outlined in the role.
✨Showcase Your Customer Service Skills
Since this role involves customer relationship management, be ready to share examples of how you've successfully handled customer interactions in the past. Highlight any experience you have with feedback analysis and improving customer satisfaction.
✨Familiarise Yourself with Welsh Language Basics
As the role requires Level 1 Welsh language skills, practice some basic phrases and greetings. Showing that you’ve made an effort to engage with the Welsh language can demonstrate your commitment to the university's bilingual ethos.
✨Prepare Questions for the Interviewers
Think of insightful questions to ask about the role, the team, and the university's approach to diversity and inclusion. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
