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- Tasks: Support students throughout their academic journey and enhance their university experience.
- Company: Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Great work-life balance, competitive salary, and opportunities for personal growth.
- Why this job: Join a dynamic team and make a real difference in students' lives.
- Qualifications: Strong customer service skills and a willingness to learn in a fast-paced environment.
- Other info: Inclusive workplace that values diversity and offers excellent career development.
The predicted salary is between 28800 - 48000 £ per year.
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
The College, Swansea University is a Joint Venture partnership between Swansea University and Navitas plc, a highly successful, decade-long partnership, founded originally as International College Wales, Swansea (ICWS). The College, Swansea University was launched in 2018 and, with the completion of a brand new academic building (October 2018) and dedicated student accommodation (January 2019), this marks a new phase in this relationship. The Academic and Student Experience Officer is a critical member of the College team in the administration of the key aspects of the student life cycle. The successful candidate will work across all functions of the team, covering both Academic and Student services. The role is multi-faceted and will require someone who is willing to learn and is happy working in a fast-paced environment. Teamwork will be an essential requirement of the role, as will a high level of customer service and a can-do attitude. The role requires a high energy, self-starter who can use their initiative and be an active and productive member of a cross functional team.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their skills regardless of their background.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
A covering letter demonstrating your suitability for the role, along with your CV should be sent to Liz Stratton, Director of Academic & Student Experience, The College, Swansea University: e.stratton@swansea.ac.uk - Please do not complete the University online application form. Applicants must be able to demonstrate that they are eligible to work in the UK on an ongoing basis. This is not a role that we are able to sponsor. We reserve the right to close this vacancy early if we receive sufficient applications.
Academic and Student Experience Officer employer: Swansea University
Contact Detail:
Swansea University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Academic and Student Experience Officer
✨Tip Number 1
Network like a pro! Reach out to current employees at Swansea University on LinkedIn or through mutual connections. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by researching the College's values and recent projects. Show us that you're not just another candidate; demonstrate your passion for enhancing the student experience and how you can contribute to their mission.
✨Tip Number 3
Practice your responses to common interview questions, but keep it natural. We want to see your personality shine through, so don’t be afraid to let your enthusiasm for the role come across!
✨Tip Number 4
Apply through our website for a smoother process. It shows you're serious about the role and gives you a chance to highlight your skills directly related to the job description. Plus, we love seeing applications that come through our platform!
We think you need these skills to ace Academic and Student Experience Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see why you're excited about being an Academic and Student Experience Officer at Swansea University. Share your experiences that relate to the role and how they’ve shaped your passion for student services.
Tailor Your CV and Cover Letter: Make sure to customise your CV and cover letter for this specific role. Highlight relevant skills and experiences that align with the job description. We love seeing candidates who take the time to connect their background with what we’re looking for!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Use bullet points where possible to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website: We encourage you to submit your application through our website. It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values right there!
How to prepare for a job interview at Swansea University
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of the Academic and Student Experience Officer. Familiarise yourself with the student life cycle and how your role fits into the bigger picture at Swansea University. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Teamwork Skills
Since teamwork is essential for this role, prepare examples from your past experiences where you've successfully collaborated with others. Think about challenges you faced and how you overcame them as a team. This will demonstrate your ability to work effectively in a fast-paced environment.
✨Emphasise Customer Service
Highlight your customer service skills during the interview. Be ready to discuss situations where you've gone above and beyond to support students or colleagues. This will show that you have the can-do attitude and high energy needed for the role.
✨Be Open About Learning
The job requires someone who is willing to learn, so don’t hesitate to express your eagerness to develop new skills. Share examples of how you've adapted to new situations in the past and your approach to continuous improvement. This will resonate well with the university's commitment to equality, diversity, and inclusion.
