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- Tasks: Support academic programmes and assist with student and staff enquiries.
- Company: Swansea University, a vibrant research-led institution since 1920.
- Benefits: Great work-life balance, competitive rewards, and a multicultural community.
- Why this job: Be part of a dynamic team enhancing the student experience at a top university.
- Qualifications: Strong communication skills and a passion for supporting others.
- Other info: Opportunities for personal growth in an inclusive and diverse environment.
The predicted salary is between 28800 - 43200 £ per year.
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
This role sits within the Programme Management function of the newly created Education Quality Service Team and plays a key part in supporting the effective delivery and maintenance of academic programmes and modules across the University. Working closely with Programme Management colleagues, the postholder contributes to the smooth operation of academic planning processes, student module selection, and the day-to-day administration that underpins the student and staff experience. A central aspect of the role is acting as a first point of contact for programme management enquiries. The postholder is responsible for responding to and resolving a wide range of queries from both students and staff, received via a shared email inbox, by telephone, or in person. This requires clear communication, sound judgement, and the ability to provide accurate, timely and customer-focused support, including offering basic advice on programme management matters across the University.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course. The University is a proud bilingual institution; our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
Programme Management Assistant in Swansea employer: Swansea University / Prifysgol Abertawe
Contact Detail:
Swansea University / Prifysgol Abertawe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Management Assistant in Swansea
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Swansea University on LinkedIn. A friendly chat can give us insider info about the Programme Management Assistant role and might even lead to a referral.
✨Tip Number 2
Prepare for the interview by researching the Education Quality Service Team. We should know their goals and challenges, so we can show how our skills align with their mission during the chat.
✨Tip Number 3
Practice common interview questions, especially those related to customer service and programme management. We want to demonstrate our clear communication and problem-solving skills, which are key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we can tailor our CV and cover letter to match what Swansea University is looking for.
We think you need these skills to ace Programme Management Assistant in Swansea
Some tips for your application 🫡
Craft a Tailored CV: Make sure your CV is tailored to the Programme Management Assistant role. Highlight relevant experience and skills that align with the job description, especially in academic administration and customer support.
Write a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your understanding of the importance of equality, diversity, and inclusion.
Show Off Your Communication Skills: Since this role involves responding to queries from students and staff, make sure to demonstrate your clear communication skills in both your CV and cover letter. Use concise language and be professional yet approachable.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way to ensure your application gets the attention it deserves, so don’t miss out!
How to prepare for a job interview at Swansea University / Prifysgol Abertawe
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Programme Management Assistant role. Familiarise yourself with the key responsibilities mentioned in the job description, such as supporting academic planning processes and handling enquiries. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Communication Skills
Since this role involves responding to a variety of queries from students and staff, it's crucial to highlight your communication skills. Prepare examples of how you've effectively communicated in previous roles, whether through email, phone, or face-to-face interactions. This will show that you're ready to provide customer-focused support.
✨Emphasise Your Problem-Solving Abilities
The ability to resolve queries efficiently is key for this position. Think of specific instances where you've successfully tackled challenges or resolved issues in a timely manner. Sharing these experiences will illustrate your sound judgement and proactive approach, which are essential for the role.
✨Brush Up on Basic Welsh Phrases
As the University values bilingualism, it’s a good idea to learn some basic Welsh phrases before your interview. Even if you’re not fluent, showing that you’re willing to engage with the language can set you apart. Plus, it demonstrates your commitment to the University’s inclusive environment.
