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- Tasks: Support event managers by coordinating and overseeing events from start to finish.
- Company: Join Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Enjoy a great work-life balance, competitive pay, and opportunities for personal growth.
- Why this job: Be part of exciting events and make a real impact in a diverse community.
- Qualifications: Strong communication skills and a passion for event management.
- Other info: Inclusive workplace welcoming diverse applications; Welsh language skills are a plus.
The predicted salary is between 30000 - 42000 £ per year.
About The University
Swansea University is a research‑led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work‑life balance.
About The Role
We are looking for candidates who can provide a consistent high standard of service and delivery to event managers and owners across the University and to clients outside of the University wishing to hold events at the University. To assist the University in its pursuit to deliver quality, safe, professional and consistent events by operating an event support function that provides a robust, comprehensive, easily accessible resource for event owners and organizers.
- To be the primary point of contact for event managers and owners, both internal and external, hosting and delivering events at Swansea University campuses and associated venues.
- To provide consistent, professional support and co‑ordination of events in conjunction with Colleges and departments across the University.
- To directly coordinate and oversee a portfolio of events from enquiry through to their conclusion.
- This will include communicating with event organisers to discuss all aspects of their booking with a view to detailing accurately their event requirements and produce a contract.
- Monitoring the progress of the contract and ensuring payment and activity schedules are met.
- To provide on‑site duty management for events as required.
- To communicate effectively with all operational teams and suppliers both external and internal including Sports, Catering Services, Campus Services, Residential Services, Media Services and Estates Services to ensure the smooth running of events.
- To monitor service levels and quality and provide feedback as required.
- To account manage a portfolio of internal clients (Colleges, PSUs, Projects) and to assist in fostering relationships with each account to provide tailored, consistent event support as required.
- To account manage a portfolio of external clients and commercial clients and assist in attracting and maintaining quality commercial business opportunities.
- To support the Event Services & Support Manager in the implementation and distribution of practical advice, guidance, policies and tools across the University, and provide direct support to event owners/managers in the use of such guidance.
- To promote, populate and maintain systems and processes for the capture and communication of information relating to University events and events hosted at its campuses.
- To promote the Event Services function across the University to encourage colleges and departments to develop and host high quality, high profile and strategically beneficial events at the University campuses.
- To implement the University event safety and risk management guidance and policy by working closely with the Event SSR Coordinator.
- To undertake and direct clerical and administrative duties relating to events and the operation of Event Support Services.
- To be responsible for budgets and financial administration of specific event, including invoicing, reconciliation, meeting set targets and forecasting.
- To maintain and populate event focused information and booking systems and ensure all information is accurate, comprehensive and timely.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their skills regardless of their background.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course. The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
Events Support Officer in Swansea employer: Swansea University / Prifysgol Abertawe
Contact Detail:
Swansea University / Prifysgol Abertawe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Events Support Officer in Swansea
✨Tip Number 1
Get to know the University and its events! Research Swansea University’s past events and their impact. This will help you tailor your conversations and show genuine interest when you network or interview.
✨Tip Number 2
Network like a pro! Attend events at the University or related industry gatherings. Connect with event managers and other professionals on LinkedIn. We can’t stress enough how valuable personal connections can be in landing that job!
✨Tip Number 3
Prepare for interviews by practising common questions related to event management. Think about scenarios where you’ve successfully coordinated events or handled challenges. We want you to shine and show off your skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Swansea University team and contributing to their vibrant community.
We think you need these skills to ace Events Support Officer in Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Events Support Officer role. Highlight relevant experience and skills that match the job description, like event coordination and client management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about events and how your background makes you a great fit for Swansea University. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills: As an Events Support Officer, communication is key. In both your CV and cover letter, demonstrate your ability to communicate effectively with various stakeholders. Share examples of how you've successfully managed relationships in past roles.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you’re keen on joining our vibrant community at Swansea University. We can't wait to hear from you!
How to prepare for a job interview at Swansea University / Prifysgol Abertawe
✨Know Your Events Inside Out
Before the interview, make sure you research the types of events Swansea University hosts. Familiarise yourself with their past events and think about how you can contribute to their success. This will show your genuine interest and help you stand out.
✨Showcase Your Communication Skills
As an Events Support Officer, communication is key. Prepare examples of how you've effectively communicated with clients or team members in previous roles. Be ready to discuss how you would handle different stakeholders during an event.
✨Demonstrate Your Organisational Skills
Think of specific instances where you successfully managed multiple tasks or events simultaneously. Highlight your ability to stay organised under pressure, as this role requires juggling various responsibilities and ensuring everything runs smoothly.
✨Embrace the Welsh Language
Since the role requires basic Welsh language skills, it’s a good idea to brush up on some common phrases. Practising a few greetings or polite expressions can show your commitment to the university's bilingual culture and make a positive impression.
