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For Companies At a Glance
- Tasks: Be the friendly face for prospective students, providing top-notch customer service across various channels.
- Company: Join Swansea University, a vibrant research-led institution with a stunning waterfront campus.
- Benefits: Enjoy a great work-life balance, competitive pay, and opportunities for personal growth.
- Why this job: Make a real difference in students' lives while working in an inclusive and diverse environment.
- Qualifications: Strong communication skills and a passion for helping others.
- Other info: Welsh language skills are a plus, with training available to help you learn.
The predicted salary is between 30000 - 42000 £ per year.
Overview
About The University
Swansea University is a research-led university that has been making a difference since 1920. The University community thrives on exploration and discovery and offers the right balance of excellent teaching and research, matched by an enviable quality of life. Our stunning waterfront campuses and multicultural community make us a desirable workplace for colleagues from around the world. Our reward and benefits, and ways of working enable those who join us to have enriching careers, matched by an excellent work-life balance.
About The Role
The Admissions Assistant role will act as a first point of contact for prospective students and their influencers, providing excellent customer service across a range of enquiry channels (email, telephone, live chat or in person). The role will need to deliver a high standard of customer service to ensure an excellent applicant experience, resolving queries effectively and be able to communicate accurate advice to enquirers and applicants relating to the application and selection process. The role will assist with the collection of documentation from applicants for professional suitability checks, chase outstanding documents from applicants to comply with strict deadlines and assist with the preparation of information for reports to Admissions Tutors on the progress of professional suitability checks for applicants.
Equality, Diversity & Inclusion
The University is committed to supporting and promoting equality and diversity in all its practices and activities. We aim to establish an inclusive environment and welcome diverse applications from the following protected characteristics: age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race (including colour, nationality, ethnic and national origin), religion or belief, sex, sexual orientation. As an inclusive and welcoming workplace, we value people for their skills regardless of their background. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English.
Welsh Language Skills
The Welsh language level required for this role is Level 1 - A little. The role holder will be able to pronounce Welsh words, answer the phone in Welsh (good morning/afternoon) and use very basic everyday words and phrases (thank you, please etc.). Level 1 can be reached by completing a 1 hour course. The University is a proud bilingual institution, our Welsh Language Strategy outlines our aspiration to promote the language and enable our staff to engage with the language as an additional workplace skill and as a gateway to new cultural and social opportunities. Applications are welcome in Welsh and will not be treated less favourably than those submitted in English. Welsh speakers have the right to an interview in Welsh. Applicants for a role where Welsh skills are essential are expected to present their application in Welsh and will be interviewed in Welsh, if shortlisted.
Additional Information
Applications for this role will take the format of a CV submission and cover letter.
Admissions Assistant (Application and Selection) in Swansea employer: Swansea University / Prifysgol Abertawe
Contact Detail:
Swansea University / Prifysgol Abertawe Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admissions Assistant (Application and Selection) in Swansea
✨Tip Number 1
Get to know the university inside out! Research Swansea University’s values, culture, and recent news. This will help you connect with the interviewers and show that you’re genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since the Admissions Assistant role is all about providing excellent support, think of scenarios where you can demonstrate your ability to handle queries effectively. Role-play with a friend or use mock interviews to sharpen your responses.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to get insights about the role and the team. They might share tips that could give you an edge during the selection process.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, it shows you’re serious about joining the Swansea University family!
We think you need these skills to ace Admissions Assistant (Application and Selection) in Swansea
Some tips for your application 🫡
Craft a Stellar CV: Your CV is your first impression, so make it count! Highlight relevant experience and skills that align with the Admissions Assistant role. Keep it clear, concise, and tailored to what we’re looking for.
Nail the Cover Letter: This is your chance to show us your personality! Use your cover letter to explain why you’re passionate about the role and how you can contribute to our team. Make it engaging and specific to Swansea University.
Showcase Your Customer Service Skills: Since this role is all about providing excellent customer service, be sure to include examples of how you've successfully handled queries or resolved issues in the past. We love seeing real-life experiences!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at Swansea University / Prifysgol Abertawe
✨Know Your Stuff
Make sure you understand the role of an Admissions Assistant inside out. Familiarise yourself with the application and selection process, as well as the types of queries prospective students might have. This will help you provide accurate advice and demonstrate your commitment to excellent customer service.
✨Practice Your Welsh
Since the role requires basic Welsh language skills, take some time to practice common phrases and greetings. Being able to greet someone in Welsh or use simple phrases can really impress the interviewers and show that you're keen to engage with the university's bilingual culture.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've provided outstanding customer service. Think about how you resolved issues or helped someone through a process. This will highlight your ability to handle enquiries effectively and ensure a great applicant experience.
✨Be Ready for Scenario Questions
Expect scenario-based questions during the interview. They might ask how you'd handle a difficult applicant or manage tight deadlines for documentation. Think through potential scenarios beforehand and be ready to explain your thought process and actions clearly.
