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- Tasks: Lead customer-focused housing and support services, driving continuous improvement and measurable change.
- Company: Caredig, a social landlord in Swansea dedicated to creating great living spaces.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while championing kindness and innovation.
- Qualifications: Proven leadership in housing and support services with a focus on customer satisfaction.
- Other info: Join a dynamic team committed to sustainability and inclusivity.
The predicted salary is between 96488 - 96488 £ per year.
Caredig are a registered social landlord (RSL) based in Swansea. They were established in 1975 to meet the housing needs of families, older and more vulnerable people.
Location: Agile Working, a hybrid approach with a minimum 2 days in the office
Salary: £96,488
Hours: 35 hours per week, Monday to Friday
You need to hold a full UK driving licence.
Caredig are looking for an inspiring senior leader who shares a passion for creating great places to live and work, and who can champion Caredig’s values of kindness, trust, innovation and accountability.
You will bring a strong track record in leading customer-focused housing, care and support services, working collaboratively to deliver high-quality, cost-effective outcomes. A key part of this role is fostering a culture of continuous improvement creating the conditions for measurable change and proactively seeking business improvement support, particularly through effective systems, reliable data and strong change management practices.
You will motivate and empower teams, build strong partnerships, communicate with clarity, and contribute to strategic decision-making at Executive and Board level. With experience in governance, risk management, business planning and developing high-performing, values-based teams, you will place customers at the heart of all you do and ensure Caredig's services remain sustainable, inclusive and future-focused.
Closing Date: Monday 16th March 2026 at 9am
Interview Dates:
- Stage 1 – Informal discussion with the CEO – Thursday 19th March 2026
- Stage 2 – Interview and Assessment Centre – Thursday 26th March 2026
Caredig - Director for Customers, Support and Improvement in Swansea employer: Swansea Council for Voluntary Service
Contact Detail:
Swansea Council for Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Caredig - Director for Customers, Support and Improvement in Swansea
✨Tip Number 1
Get to know Caredig's values inside out! When you’re preparing for your interview, think about how you can demonstrate kindness, trust, innovation, and accountability in your past experiences. This will show them you’re not just a fit on paper but also in spirit.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn to get the inside scoop on the company culture and what they value in a Director. This can give you a leg up during interviews and help you tailor your approach.
✨Tip Number 3
Prepare for those tricky questions! Think about how you would handle challenges related to governance, risk management, and team motivation. Practising your responses can help you feel more confident and articulate during the interview.
✨Tip Number 4
Don’t forget to showcase your passion for community improvement! Be ready to share specific examples of how you’ve driven change in previous roles. This aligns perfectly with Caredig’s mission and will make you stand out as a candidate.
We think you need these skills to ace Caredig - Director for Customers, Support and Improvement in Swansea
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for creating great places to live and work shine through. We want to see how you align with Caredig’s values of kindness, trust, innovation, and accountability.
Be Specific: Use specific examples from your past experiences that demonstrate your track record in leading customer-focused housing, care, and support services. We love seeing measurable outcomes and how you've made a difference!
Tailor Your Application: Make sure to tailor your application to the role of Director for Customers, Support and Improvement. Highlight your governance, risk management, and change management skills, as these are key to the position.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and the application process there.
How to prepare for a job interview at Swansea Council for Voluntary Service
✨Know Caredig Inside Out
Before your interview, dive deep into Caredig's mission, values, and recent projects. Understanding their commitment to kindness, trust, innovation, and accountability will help you align your answers with their ethos and demonstrate your genuine interest in the role.
✨Showcase Your Leadership Style
As a Director for Customers, Support and Improvement, it's crucial to highlight your leadership experience. Prepare examples of how you've motivated teams and fostered a culture of continuous improvement in previous roles. Be ready to discuss specific outcomes that resulted from your leadership.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills and decision-making abilities. Think about challenges you've faced in governance, risk management, or business planning, and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Engage in Meaningful Dialogue
During the informal discussion with the CEO, focus on building rapport. Ask insightful questions about Caredig’s future plans and how you can contribute to their goals. This shows your proactive approach and willingness to engage in strategic conversations right from the start.