At a Glance
- Tasks: Support and advise tenants on housing issues while managing estate matters.
- Company: Join Swansea Council and make a real difference in your community.
- Benefits: Competitive salary, dynamic work environment, and opportunities for personal growth.
- Other info: Driving licence required; great chance to engage with diverse partners.
- Why this job: Be the face of the community and help people when they need it most.
- Qualifications: Self-motivated team player with strong communication skills.
The predicted salary is between 32061 - 35412 £ per year.
£32,061 - £35,412 per annum. An exciting opportunity has arisen within the Housing Service to work as a Neighbourhood Officer based in an Area Housing Office. This is a front facing customer focussed role, supporting, helping and advising tenants and residents on a range of housing tenancy and estate management related issues. An opportunity to make a difference within communities.
We are looking for a self-motivated dedicated and reliable team player to work in a busy Area Housing Office Team. You will need to balance the support and advice aspects of the post with elements of enforcement in respect of the occupation contract terms and conditions, this will include anti-social behaviour. You will be responsible for the allocation and letting of empty properties. The ability to multitask and organise your own work priorities is essential for this role. There will be a high level of customer interaction which includes visiting people in their homes as well as seeing people in the office, and the behaviours of individuals can sometimes be challenging.
A priority for the Housing Service is to support tenants to sustain their tenancy. You will be expected to be the face of the community, be out daily on your patch, visit people in their homes, and support colleagues on their patches. Liaison is a key element of the role, and you will be expected to work with a range of partners; this will include colleagues within the Housing Service, other departments of the Council and external partners such as the Police.
An existing knowledge of the Renting Homes (Wales) Act 2016 is advantageous but not essential, you must however be able to follow and interpret guidance and have a consistent approach in how it is applied. This is a great opportunity for a highly motivated people person who wants to make a difference within a community by offering help and support to people when they most need it.
It is essential that you have a current driving licence, appropriate business user insurance and access to your own vehicle.
Safeguarding: Within Swansea Council there is a "Safeguarding is Everybody's Business" principle, and this applies to all Swansea Council employees, elected members, volunteers and contractors.
Neighbourhood Officer (closing date: 06/04/26) in Swansea employer: Swansea City & County Council
Swansea Council is an exceptional employer, offering a supportive and dynamic work environment for Neighbourhood Officers dedicated to making a positive impact in the community. With a strong focus on employee development, you will have access to training opportunities and the chance to collaborate with various partners, enhancing your skills while contributing to the well-being of residents. The council promotes a culture of teamwork and community engagement, ensuring that every day brings meaningful interactions and the opportunity to help those in need.
Contact Details:
Swansea City & County Council Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer (closing date: 06/04/26) in Swansea
✨Dive into Local Government Events
Get yourself to local government events and public sector job fairs. These are great for meeting recruiters and understanding what different organisations, like Swansea City & County Council, are looking for. Plus, it shows your genuine interest in the sector!
✨Join Relevant Networks
Look for communities focused on public sector careers. Whether it’s local networking groups or online forums, connecting with professionals in the field can provide insider knowledge and opportunities that you won’t find on typical job boards.
✨Utilise Your University’s Resources
If you’re freshly graduated or still studying, make the most of your university's careers service. They often have exclusive partnerships with companies like Swansea City & County Council and can help you get your foot in the door for these full-time public sector roles.
✨Stay Updated with Government Initiatives
Keep your finger on the pulse regarding new government projects and policies. Understanding current initiatives can give you a leg up in interviews, showing that you are informed and genuinely interested in making a difference in the public sector.
We think you need these skills to ace Neighbourhood Officer (closing date: 06/04/26) in Swansea
Some tips for your application 🫡
Highlight Relevant Experience:In the public sector, having experience in community engagement, policy analysis, or project management stands out. Make sure to showcase any previous roles or volunteer work that reflects your understanding of public service values and how they've shaped your career path.
Showcase Your Knowledge of the Sector:When you’re applying for a government role, it’s crucial to demonstrate your understanding of the current political landscape and public policies. Consider including articles you've written or relevant projects that underline your capability to engage with these concepts effectively.
Tailor Your CV to Reflect Core Competencies:Government positions often require a clear demonstration of competencies such as communication, teamwork, and problem-solving. Try to structure your CV to highlight these skills, using specific examples of how you’ve applied them in past experiences, ideally with quantifiable outcomes where possible.
Craft a Compelling Cover Letter:Your cover letter is your chance to tell your story and convey your passion for public service. Discuss why you want to work for Swansea City & County Council and how your values align with their mission. Be genuine and let your enthusiasm shine through—this can really set you apart from other candidates.
How to prepare for a job interview at Swansea City & County Council
✨Get to Know Public Sector Values
Before your interview with Swansea City & County Council, dig deep into their mission and values, especially how they align with public service and community impact. Understand the key policies or initiatives they are involved in – you’ll want to show that you genuinely care about serving the community.
✨Brush Up on Regulatory Knowledge
Brush up on the regulations, laws, and compliance standards relevant to the role you’re applying for. Since this is the government and public sector, they might throw technical questions related to policy frameworks or project management best practices that you'll need to navigate day-to-day.
✨Highlight Teamwork and Collaboration
The government sector thrives on collaboration. Be ready to discuss how you've successfully worked in diverse teams or involved stakeholders in your projects. Show us how you bring people together to get a common goal achieved – that's what public service is all about!
✨Prepare Real-Life Examples
Craft a few STAR (Situation, Task, Action, Result) stories that demonstrate your experience in similar roles. Whether it’s a project that made a difference in the community or a challenging situation you managed, be ready to express how your skills and experiences make you a valuable asset for Swansea City & County Council.
