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- Tasks: Support fan engagement strategy and enhance the supporter experience at Swansea City AFC.
- Company: Join a passionate football club dedicated to community and fan connection.
- Benefits: Enjoy 25 days holiday, private medical insurance, and discounted merchandise.
- Why this job: Be the voice of fans and create unforgettable matchday experiences.
- Qualifications: Experience in customer service or community engagement, with a love for football.
- Other info: Flexible hours with opportunities to engage with diverse audiences.
The predicted salary is between 36000 - 60000 £ per year.
Job Title
Fan Engagement Assistant
Department
Fan Engagement
Salary
Dependent on Experience
Benefits
- 25 days holiday, plus bank holidays
- Cycle to Work Scheme
- Private Medical Insurance & Health Cash Plan
- 2 x Complimentary home match tickets
- Discounted Club Merchandise
- Enhanced Family Leave Payments
Responsible To
Head of Supporter Services
Contract
Permanent Contract
Working Hours
40 hours per week (flexible evenings/weekends)
The Role
The Fan Engagement Assistant will be supporting the head of supporter services to deliver the club’s fan engagement strategy, activities, and events to improve fan experience and community cohesion. The Fan Engagement Assistant will act as a conduit between the supporters and the club, on matchday and non-matchdays, ensuring all club supporters receive an outstanding level of customer service and engagement.
Role Responsibilities
- Delivery of the Fan Engagement Strategy
- Support the head of supporter in the creation and delivery of the club’s fan and community engagement strategy
- Lead on customer service element of fan engagement via e-mail, telephone and in-person
- Monitor, communicate and action any in-bound enquiries/ feedback and complaints to an appropriate outcome
- Lead on the sales and organisation of Swansea.com Stadium Tours
- Lead on bookings for the club’s Sensory Room
- Work closely with the head of supporter services to deliver community initiatives aimed at engaging the next generation of Swansea City fans through ticketing promotions in schools/clubs/local businesses
- Support in the creation and delivery of fan events
- Matchday Delivery
- Support the head of supporter services to create and deliver matchday activations including but not limited to dedicated or celebratory matchdays/ family stand activities/ experiences for first time fans/ pre-match build up/ half-time entertainment
- Coordinate the club’s Here to Help volunteers
- Support with other administrative tasks and duties
- Write and update supporter facing information such as ticketing or matchday updates for the website and social media
Person Specification
Experience
- Previous experience in customer service, community engagement, or fan engagement, ideally within sports, entertainment, or events industries.
- Confident communicating via phone, email and face to face.
Personal Attributes
- Passionate about football with genuine interest in Swansea City AFC.
- Energetic and Approachable: Friendly, outgoing personality that can connect with diverse audiences.
- Willing to support colleagues and contribute to a positive team culture.
- Able to work in a fast-paced, dynamic environment with evening or weekend commitments (in line with fixtures).
- Innovative approach to engaging fans and improving their experience.
Equality, Diversity & Inclusion Statement
Swansea City AFC strives to ensure it provides an environment where everyone\’s rights, dignity and individual worth is respected and takes a zero-tolerance approach to any form of discrimination. Equal Opportunity is an integral part of our recruitment and selection process, and we welcome applications from all individuals who feel they meet the core requirements of the role.
Safeguarding & Welfare
The Company is committed to safeguarding and promoting the welfare of children and young people involved in activities and event at the Company. As part of the Company’s recruitment and selection process any offers of work involving working in regulated activity with children are subject to a satisfactory enhanced DBS Disclosure and barred list check (depending on the level of supervision, frequency, and nature of contact with children).
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Fan Engagement Assistant employer: Swansea City AFC
Contact Detail:
Swansea City AFC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fan Engagement Assistant
✨Tip Number 1
Get to know the club inside out! Research Swansea City AFC's history, values, and recent fan engagement initiatives. This will help you connect with the team during interviews and show your genuine passion for the role.
✨Tip Number 2
Network like a pro! Attend local events or matches where you can meet people involved in fan engagement. Building relationships can open doors and give you insider info on job opportunities.
✨Tip Number 3
Show off your customer service skills! Prepare examples of how you've handled inquiries or complaints in the past. Being able to demonstrate your approach to fan engagement will set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team and engaging with our amazing fans.
We think you need these skills to ace Fan Engagement Assistant
Some tips for your application 🫡
Show Your Passion: Let your love for football and Swansea City AFC shine through in your application. We want to see that genuine interest and enthusiasm for the club and its community!
Tailor Your Experience: Make sure to highlight any previous experience in customer service or fan engagement. We’re looking for how your skills can help us improve fan experiences, so be specific about your past roles.
Be Personable: Since this role involves a lot of communication, show off your friendly and approachable personality in your writing. We want to know you can connect with diverse audiences, even through a written application!
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us you care about the details, which is super important in this role!
How to prepare for a job interview at Swansea City AFC
✨Know Your Club
Before the interview, make sure you do your homework on Swansea City AFC. Familiarise yourself with their fan engagement strategies, recent events, and community initiatives. This will show your genuine interest in the club and help you connect with the interviewers.
✨Showcase Your Customer Service Skills
Since the role heavily involves customer service, prepare examples from your past experiences where you’ve excelled in this area. Think about specific situations where you resolved issues or enhanced a customer's experience, as this will demonstrate your capability to handle fan interactions effectively.
✨Be Energetic and Approachable
The Fan Engagement Assistant needs to be friendly and outgoing. During the interview, let your personality shine through! Smile, maintain eye contact, and engage with the interviewers. They’ll be looking for someone who can connect with diverse audiences, so don’t hold back on showing your enthusiasm.
✨Prepare for Scenario Questions
Expect questions that put you in hypothetical situations related to fan engagement or matchday activities. Practice how you would handle various scenarios, such as dealing with a dissatisfied fan or organising an event. This will help you think on your feet and demonstrate your problem-solving skills.