At a Glance
- Tasks: Join our busy Day Surgery theatre as a Receptionist, managing patient bookings and communications.
- Company: Be part of Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Enjoy professional training, development opportunities, and a vibrant city lifestyle.
- Why this job: Make a real impact in patient care while working in a supportive, inclusive environment.
- Qualifications: Good education level; NVQ level 2/3 or working towards it; experience in surgical wards/theatres preferred.
- Other info: Welsh speakers are encouraged to apply; we value diversity and inclusivity.
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We are currently recruiting for a part time band 2 Receptionist to join our Day Surgery theatre Unit at Singleton Hospital.
The theatre day unit is a busy fast moving environment and we are therefore looking for a hard working, caring and motivated individual to join us in this role.
The post holder is required to be responsible for the day-to-day running of the reception area within the Day Unit. The post holder will support the theatre staff in the effective booking, notification, admission and discharge of patients and their medical records.
The post holder will be required to input/amend details into the Theatre Operating Management System (TOMS) and to print and distribute operating lists to the relevant Theatres.
Main duties of the job
Develop good communication skills within limitations of role whilst maintaining confidentiality.
Provide reception duties, ensuring that all communication with patients, carers and staff is always undertaken in a courteous and helpful manner.
Inform Registered Nurse/ODP of patient details/messages relating to the patient’s care.
Receive and transfer telephone call within the department.
Maintain good working relationships with other members of the multidisciplinary team thus promoting a professional working environment.
Receive complex, sensitive or contentious information where reassurance is required to allay patient’s anxiety and alleviate stress
Greet and check patients detail on arrival to the unit Inform Theatre staff of the patient’s arrival.
Ensure that all patient medical notes/documentation/referrals accompany the patients to the Theatre area.
Prepare Operating lists for the following day’s theatre activity.
Pass all relevant patient information to relevant qualified practitioner.
Maintain a safe environment and assist in the cleaning, stocking, assembly, maintenance and preparation of reception areas and equipment/items.
Working for our organisation
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values – Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe\’s most spectacular scenery,with all the benefits of a thriving and cosmopolitan city – look no further.
Detailed job description and main responsibilities
The ability to speak Welsh is desirable for this post; Welsh and/or English speakers are equally welcome
Person specification
Essential Qualifications & Knowledge
- Good level of education
- NVQ level 2/3 Or working towards
- Surgical Ward / Theatre experience
Essential Aptitude and abilities
- Able to work under the pressure & time scales of the operating department demands, whilst maintaining quality and standards of work
- Basic computer skills
- Peoplepatientsclients care skills.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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Theatre Receptionist employer: Swansea Bay University Health Board
Contact Detail:
Swansea Bay University Health Board Recruiting Team
StudySmarter Expert Advice π€«
We think this is how you could land Theatre Receptionist
β¨Tip Number 1
Familiarise yourself with the Theatre Operating Management System (TOMS) as itβs a key part of the role. Understanding how to input and amend patient details will give you an edge during the interview.
β¨Tip Number 2
Highlight any previous experience in a busy reception or healthcare environment. Being able to demonstrate your ability to handle pressure and maintain quality service will resonate well with the hiring team.
β¨Tip Number 3
Showcase your communication skills by preparing examples of how you've effectively interacted with patients or team members in the past. This is crucial for the role, so be ready to discuss specific situations.
β¨Tip Number 4
If you speak Welsh, make sure to mention this in your discussions. The ability to communicate in both Welsh and English is a desirable trait for this position and can set you apart from other candidates.
We think you need these skills to ace Theatre Receptionist
Some tips for your application π«‘
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or healthcare settings. Emphasise any skills related to communication, patient care, and teamwork, as these are crucial for the Theatre Receptionist role.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention your understanding of the fast-paced environment of a theatre unit and how your skills align with the responsibilities outlined in the job description.
Highlight Relevant Qualifications: If you have NVQ level 2/3 or any surgical ward/theatre experience, make sure to mention this prominently in your application. This will demonstrate that you meet the essential qualifications for the role.
Showcase Bilingual Skills: If you speak Welsh, be sure to highlight this in your application. The employer values bilingualism and it could give you an edge over other candidates.
How to prepare for a job interview at Swansea Bay University Health Board
β¨Show Your Communication Skills
As a Theatre Receptionist, you'll need to communicate effectively with patients and staff. During the interview, demonstrate your ability to convey information clearly and courteously, as well as your understanding of maintaining confidentiality.
β¨Highlight Your Organisational Abilities
The role requires managing patient details and operating lists efficiently. Be prepared to discuss any previous experience you have in a busy environment and how you prioritise tasks to ensure smooth operations.
β¨Demonstrate Empathy and Care
This position involves interacting with patients who may be anxious. Share examples of how you've provided reassurance or support in stressful situations, showcasing your caring nature and ability to alleviate stress.
β¨Familiarise Yourself with Relevant Systems
Knowledge of the Theatre Operating Management System (TOMS) is beneficial. If you have experience with similar systems or basic computer skills, mention them during the interview to show you're ready to hit the ground running.