At a Glance
- Tasks: Support hospital departments by transferring patients, equipment, and handling various operational duties.
- Company: Join a dedicated Health Board committed to patient care and support.
- Benefits: Gain valuable experience in a dynamic environment with training opportunities.
- Other info: Diverse and inclusive workplace welcoming applicants from all backgrounds.
- Why this job: Make a real difference in patient care while developing essential skills.
- Qualifications: Good education, customer service experience, and teamwork skills required.
The predicted salary is between 23615 - 25674 £ per year.
The post holder will provide and maintain a flexible, dedicated, comprehensive support service to departments of the Health Board under the direction of the Portering Coordinator / Portering Shift Leader, enabling both clinical and non‑clinical departments to function effectively.
Main duties of the job:
- Transfer patients, medical equipment, and associated sundries by bed, chair, trolley, etc.
- Transfer furniture and assist in relocating equipment during office relocations or new developments, including disposal where appropriate.
Job responsibilities:
- Maintain compliance with written procedures for all aspects of portering services and support service standards.
- Participate in policy and service development, monitoring and improvement activities.
- Use initiative to deal with routine enquiries and, under guidance, handle non‑routine enquiries.
- Communicate effectively with patients, visitors, colleagues and other staff via telephone, radio, bleep and face‑to‑face.
- Escort bereaved relatives to the mortuary as required.
- Handle dirty linen/laundry and hospital refuse, including controlled waste, in accordance with procedures.
- Transport controlled drugs, patient meal containers, internal mail and external mail to designated points.
- Collect, distribute and document specimens/bloods for pathology, ensuring security at all times.
- Provide the exchange, transfer of manifold and gas cylinders and document usage records.
- Perform driving duties using vans/ambulances and undertake hospital mortuary duties, including access to the mortuary for the police, ambulance and undertakers.
- Assist with search for missing patients and undertake patrol rounds, locking/unlocking doors and windows.
- Respond to alarms and assist in accordance with hospital policy.
- Participate in emergency procedures, including fire, major incident, air ambulance and medical emergencies, and comply with portering training.
- Assist ambulance crews in loading and off‑loading patients.
- Maintain, clean and inspect stretches, wheelchairs and other portering equipment.
- Attend training required to meet statutory and service needs and provide guidance to newly appointed porters.
- Travel patients, valuables and cash to the admin department.
- Carry out duties required under the Data Protection Act 1998.
Person Specification:
Knowledge:- Good standard of general education covering a number of topics.
- Understanding of customer services within the hospital environment.
- Previous experience working in a portering role or a role involving working with members of the general public.
- Customer services training (NVQ Level 2) and knowledge of effective team working.
- Previous experience within a hospital environment.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. We welcome applications from all individuals regardless of sex, religion or belief, race, age, sexual orientation, gender identity, disability status or any other characteristic protected under equality legislation.
Porter (Waste Operative) in Swansea employer: Swansea Bay University Health Board
As a Porter (Waste Operative) within our Health Board, you will be part of a dedicated team that plays a crucial role in ensuring the smooth operation of both clinical and non-clinical departments. We pride ourselves on fostering a supportive work culture that values teamwork and communication, offering comprehensive training and development opportunities to help you grow in your career. Located in a dynamic healthcare environment, we provide meaningful employment where your contributions directly impact patient care and service delivery.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Porter (Waste Operative) in Swansea
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who work in healthcare. They might have insider info on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to portering roles. Think about scenarios where you’ve demonstrated customer service skills or teamwork, as these are key in a hospital environment.
✨Tip Number 3
Dress smartly and arrive early for your interview. First impressions matter, especially in a healthcare setting where professionalism is crucial. Plus, it gives you time to relax before the big moment!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can set you apart from other candidates and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Porter (Waste Operative) in Swansea
Some tips for your application 🫡
Show Us Your Experience:When you're writing your application, make sure to highlight any previous experience in portering or customer service. We want to see how you've interacted with the public and handled various situations, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the role.
Tailor Your Application:Make sure to tailor your application to the specific job description. Mention how your skills align with the duties listed, like transferring patients or handling equipment. This shows us you’ve done your homework and are genuinely interested.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Swansea Bay University Health Board
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Porter (Waste Operative). Familiarise yourself with the tasks mentioned in the job description, like transferring patients and handling controlled drugs. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role involves interacting with patients and staff, be prepared to discuss your customer service experience. Think of specific examples where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to communicate well and handle enquiries, which is crucial for the position.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you'd handle real-life situations, such as dealing with emergencies or transporting sensitive items. Practice your responses to these scenarios, focusing on your problem-solving skills and ability to follow procedures. This will show that you can think on your feet and act appropriately under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the workplace is the right fit for you.
