Medical Secretary in Swansea

An exciting opportunity has arisen within our Diabetes and Endocrinology Service for a part time (30 hr) Medical Secretary. The post holder will provide a comprehensive, high quality medical secretarial and administrative service to the Department, team and specialist teams, and will provide an expert administration service to the clinical specialty and its associated work streams.

The post holder will support consultants, junior medical staff and other health professionals with the creation of best practice and processes, supporting diary management, co-ordination of workload and of appointments and admission related information for patients and carers and other health professionals.

Main duties of the job:

• Co-ordinate and maintain arrangements to facilitate the patient’s progression along a defined pathway.
• Maintain the office organisation and monitor the workload related to the administration team.
• Collect and collate information relevant to the patient and the service, for example waiting times, RTT, DNA/CNA statistics, backlog and length of stays as well as delayed transfers of care etc and report on statistics as directed by the line manager.
• Lead and contribute to the effective application of administration skills in their area of work with a high degree of technical proficiency and ensure that the speciality maintains an efficient throughput of work.
• Ensure all administration duties relating to the patient pathway are adhered to as per the department Standard Operating Procedure (SOP).
• Type clinics, answer telephone calls, open mail, act on referrals, adhere to health board policies surrounding GDPR, cascade messages to line manager and consultants.

Qualifications and Knowledge:

• Educated to vocational level 4 or able to demonstrate the equivalent level of knowledge skills and experiences.
• RSA /OCR level 3 or equivalent qualification/experience plus Medical Terminology ECDL or equivalent experience.
• Evidence of Continual Personal Development.
• Excellent Knowledge of NHS clinical systems.

Experience:

• Experience of coordinating administration activities.
• Experience of working as a medical secretary.
• Experience of organising workload and people.
• Desirable: Experience of working within the NHS.

Aptitude and Abilities:

• Excellent verbal and written communication.
• Ability to meet deadlines.
• Ability to prioritise.
• Proficient in Microsoft Office.

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users' experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.

Equality remains at the centre of the Health Board's policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Welsh language skills are desirable.