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- Tasks: Manage reception and admin duties in a busy Emergency Department.
- Company: Join Swansea Bay University Health Board, a leading healthcare group in the UK.
- Benefits: Gain professional training, career growth, and work in a supportive environment.
- Why this job: Be the first point of contact for patients and make a real difference.
- Qualifications: 4 GCSEs including English; experience in an office or healthcare setting preferred.
- Other info: Flexible shifts, including nights and weekends, with a focus on teamwork.
The predicted salary is between 30000 - 42000 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD. This is a busy and challenging department, and the role encompasses all aspects of reception and administrative duties. You will be a highly motivated, enthusiastic, and well-organised individual. You will need to demonstrate initiative and discretion and remain calm under pressure whilst maintaining high standards. You will need excellent communication skills. The successful candidate will need to be flexible, adaptable, and dynamic to meet the needs of a 24-hour service. You will be expected to use your own initiative, work as part of a team, and be able to work unsupervised. You will be working a shift pattern including nights and weekends on a rota basis – (currently under review). Previous NHS experience would be advantageous, and you should have an understanding of the unscheduled care agenda. You will embrace the challenge this busy role offers and be part of the drive to continually improve services for outpatients and staff. This post is fixed term until the 31/03/2026.
Main duties of the job:
- The post holder is the first point of contact for patients.
- Work as a key member of the Emergency Care multidisciplinary team ensuring flexibility in the maintenance of a 24-hour service.
- Respect the confidentiality of all information regarding the patient.
- Be responsible for maintaining a safe and tidy working environment.
- Contribute towards an atmosphere that is conducive to good client relations, particularly with regard to interpersonal skills and communication.
- Ensure compliance with policies and procedures as identified by SBU Health Board.
Working for our organisation:
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK, we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation. Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities:
Person specification:
Qualifications:
- Essential criteria: 4 GCSEs / NVQ Level 3 (or equivalent experience) including English Language
- Desirable criteria: Typing and/or computer skills qualification, First Aid certificate
Experience:
- Essential criteria: Experience of working in an office or administrative environment, Experience of working in an ED
- Desirable criteria: Previous experience of working in a healthcare environment, or dealing with the public
Skills:
- Essential criteria: Excellent interpersonal skills, Excellent communication skills, Demonstrated evidence of self-development, Excellent organisational and prioritisation, Able to act on own initiative
- Desirable criteria: Ability to use Microsoft Packages and other computer systems.
Other:
- Essential criteria: Flexibility in working patterns, covering shifts on 24/7 rota including weekends, nights, and bank holidays
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users' experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers. Equality remains at the centre of the Health Board's policy-making, service delivery, and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity, and marriage and civil partnership.
This post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service. Welsh language skills are desirable.
Higher Clerical Officer - Emergency Department - INTERNAL in Swansea employer: Swansea Bay University Health Board
Contact Detail:
Swansea Bay University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Higher Clerical Officer - Emergency Department - INTERNAL in Swansea
✨Tip Number 1
Get to know the department! If you can, chat with current staff in the Emergency Department. This will give you insights into their day-to-day challenges and help you tailor your approach during interviews.
✨Tip Number 2
Show off your flexibility! Highlight any experience you have working shifts or in high-pressure environments. The more you can demonstrate your adaptability, the better your chances of landing that role.
✨Tip Number 3
Brush up on your communication skills! Since you'll be the first point of contact for patients, practice how you would handle various scenarios. Role-playing with a friend can help you feel more confident.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team at Swansea Bay University Health Board.
We think you need these skills to ace Higher Clerical Officer - Emergency Department - INTERNAL in Swansea
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight your excellent communication and organisational skills in your application. We want to see how you can bring your unique talents to our busy Emergency Department!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Higher Clerical Officer role. We love seeing candidates who understand what we’re all about.
Be Yourself: Let your personality shine through! We’re looking for enthusiastic and motivated individuals, so don’t be afraid to show us who you are and why you’re passionate about this role.
Apply Through Our Website: Remember to apply through our website for the best chance of success. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at Swansea Bay University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Higher Clerical Officer in the Emergency Department. Familiarise yourself with the key duties mentioned in the job description, such as maintaining confidentiality and working under pressure. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you had to handle difficult situations or relay important information clearly. Practising these scenarios can help you articulate your skills confidently during the interview.
✨Demonstrate Flexibility and Adaptability
Given the 24-hour service requirement, be ready to discuss your flexibility regarding shift patterns, including nights and weekends. Share experiences where you've successfully adapted to changing circumstances or worked as part of a team to meet urgent needs. This will show that you're ready to embrace the challenges of the role.
✨Emphasise Your Initiative
The role requires someone who can work unsupervised and take initiative. Prepare to share specific examples of when you've taken charge of a situation or improved processes in your previous jobs. Highlighting your proactive approach will resonate well with the interviewers looking for a dynamic candidate.
