At a Glance
- Tasks: Manage day-to-day administration and support service managers in delivering quality patient care.
- Company: Join Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Enjoy professional training, development opportunities, and a supportive work environment.
- Other info: Inclusive employer welcoming diverse applicants with excellent career growth potential.
- Why this job: Make a real difference in healthcare while enjoying stunning scenery and a vibrant city life.
- Qualifications: Degree or equivalent experience, strong IT skills, and management experience required.
The predicted salary is between 36000 - 60000 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD.
The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service. This will include:
- Use initiative and manage queries autonomously, escalating concerns as appropriate.
- Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate.
- Handling significant quantities of confidential and business sensitive information on behalf of the Service.
- Responsible for own personal development and setting of personal goals and objectives as part of the health board appraisal process.
Main duties of the job:
- To line manage the Administrative Staff within the directorate to provide support to the Service Managers in the delivery of safe, efficient, effective and timely patient care across the Directorate.
- To provide direct day-to-day operational support to the Service Managers in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
- To support the Service Managers in addressing urgent situations as and when they arise and know how to prioritise their workload.
- To provide direct day-to-day operational support to the Service Managers in the delivery of all waiting list targets.
- Ensuring effective day to day operational management in accordance with best practice.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
There are also apprenticeships, work placements and volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities:
Person specification
Qualifications
Essential criteria:- Appropriate degree level qualification in related area or equivalent demonstrable experience.
- Developed knowledge and confidence in the use of IT software packages including Word, Excel, PowerPoint, Email, Electronic Diaries, and Internet.
- Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats.
- Experience using NHS systems e.g. Welsh Clinical Portal (WCP), Welsh Patient Administration Services (WPAS).
Experience
Essential criteria:- Experience of working in a Business Support Management Position.
- Experience of managing staff.
- Experience managing operational activities.
- In-depth understanding of data protection, information governance and confidentiality legislation.
- Excellent organisational skills with demonstrable experience of managing conflicting and multiple demands.
- Experience using and managing E-Rosters.
- Experience working within the NHS.
- Experience of working in a logistics environment.
- Experience of report writing and strong information technology expertise.
Aptitude and Abilities
Essential criteria:- Adhere to and can demonstrate SBU Values.
Business Support Manager in Swansea employer: Swansea Bay University Health Board
Swansea Bay University Health Board is an exceptional employer that prioritises the well-being and professional growth of its staff. With a commitment to inclusivity and continuous improvement, employees benefit from extensive training opportunities within one of the UK's largest healthcare groups, all while enjoying the vibrant culture and stunning landscapes of Swansea. Join us to make a meaningful impact in healthcare and advance your career in a supportive environment.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager in Swansea
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Swansea Bay University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Swansea Bay University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Swansea Bay University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Business Support Manager in Swansea
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Swansea Bay University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Swansea Bay University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Swansea Bay University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Swansea Bay University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Swansea Bay University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Swansea Bay University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
