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- Tasks: Manage day-to-day administration and support service managers in delivering quality patient care.
- Company: Join Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Enjoy professional training, development opportunities, and a supportive work environment.
- Other info: Inclusive employer welcoming diverse applicants with excellent career growth potential.
- Why this job: Make a real difference in healthcare while enjoying stunning scenery and a vibrant city life.
- Qualifications: Degree or equivalent experience, strong IT skills, and management experience required.
The predicted salary is between 36000 - 60000 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD.
The post holder will be expected to work autonomously in managing the day-to-day delivery of the administration service. This will include:
- Use initiative and manage queries autonomously, escalating concerns as appropriate.
- Staying up to date with national government guidance and guidelines, offering this guidance as advice when appropriate.
- Handling significant quantities of confidential and business sensitive information on behalf of the Service.
- Responsible for own personal development and setting of personal goals and objectives as part of the health board appraisal process.
Main duties of the job:
- To line manage the Administrative Staff within the directorate to provide support to the Service Managers in the delivery of safe, efficient, effective and timely patient care across the Directorate.
- To provide direct day-to-day operational support to the Service Managers in the provision of quality services within budget and that all opportunities for the continuous development and improvement of the service are appropriately considered and pursued.
- To support the Service Managers in addressing urgent situations as and when they arise and know how to prioritise their workload.
- To provide direct day-to-day operational support to the Service Managers in the delivery of all waiting list targets.
- Ensuring effective day to day operational management in accordance with best practice.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
There are also apprenticeships, work placements and volunteering roles available. We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do. If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities:
Person specification
Qualifications
Essential criteria:- Appropriate degree level qualification in related area or equivalent demonstrable experience.
- Developed knowledge and confidence in the use of IT software packages including Word, Excel, PowerPoint, Email, Electronic Diaries, and Internet.
- Ability to collate, analyse and draw conclusions from data and present reports in a variety of formats.
- Experience using NHS systems e.g. Welsh Clinical Portal (WCP), Welsh Patient Administration Services (WPAS).
Experience
Essential criteria:- Experience of working in a Business Support Management Position.
- Experience of managing staff.
- Experience managing operational activities.
- In-depth understanding of data protection, information governance and confidentiality legislation.
- Excellent organisational skills with demonstrable experience of managing conflicting and multiple demands.
- Experience using and managing E-Rosters.
- Experience working within the NHS.
- Experience of working in a logistics environment.
- Experience of report writing and strong information technology expertise.
Aptitude and Abilities
Essential criteria:- Adhere to and can demonstrate SBU Values.
Business Support Manager in Swansea employer: Swansea Bay University Health Board
Contact Detail:
Swansea Bay University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager in Swansea
✨Tip Number 1
Network like a pro! Reach out to current employees at Swansea Bay University Health Board on LinkedIn or through mutual connections. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching common questions for Business Support Manager roles. We should also think about how our past experiences align with the job description, especially around managing staff and operational activities.
✨Tip Number 3
Showcase our skills during the interview! Bring examples of how we've handled confidential information or improved processes in previous roles. This will demonstrate our ability to manage queries autonomously and support service managers effectively.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our interest in the role can keep us fresh in their minds. Plus, it shows we’re proactive and genuinely interested in joining the team.
We think you need these skills to ace Business Support Manager in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Business Support Manager. We want to see how you can bring value to our team, so don’t hold back on showcasing your relevant experience!
Showcase Your IT Skills: Since the role requires a solid understanding of various IT software packages, be sure to mention your proficiency in tools like Word, Excel, and PowerPoint. We love seeing candidates who are tech-savvy and can handle data with ease!
Demonstrate Your Leadership Experience: As a Business Support Manager, you'll be managing staff and operational activities. Share specific examples of your leadership experience and how you've successfully managed teams or projects in the past. We’re keen to know how you’ve made an impact!
Apply Through Our Website: We encourage you to submit your application through our website for a smoother process. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re serious about joining our fantastic team!
How to prepare for a job interview at Swansea Bay University Health Board
✨Know Your Stuff
Make sure you’re well-versed in the job description and the key responsibilities of a Business Support Manager. Familiarise yourself with the specific IT software mentioned, like Word and Excel, and be ready to discuss how you've used these tools in your previous roles.
✨Showcase Your Leadership Skills
Since this role involves managing staff, prepare examples of how you've successfully led a team in the past. Think about challenges you faced and how you motivated your team to achieve goals, especially in high-pressure situations.
✨Understand the NHS Landscape
Brush up on your knowledge of NHS systems and guidelines, particularly those relevant to Swansea Bay University Health Board. Being able to discuss current government guidance and how it impacts the role will show that you’re proactive and informed.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage multiple tasks and prioritise effectively. Prepare a few scenarios where you successfully juggled conflicting demands, as this is crucial for the day-to-day operations of the role.