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- Tasks: Provide confidential secretarial support in a dynamic healthcare environment.
- Company: Join Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Enjoy professional training, development opportunities, and a supportive work culture.
- Why this job: Make a real difference in healthcare while developing your career in a thriving city.
- Qualifications: Experience as a medical secretary and excellent communication skills are essential.
- Other info: We value diversity and welcome applications from all backgrounds.
The predicted salary is between 24000 - 36000 £ per year.
PLEASE NOTE THAT WE WILL ONLY ACCEPT APPLICATIONS FROM STAFF CURRENTLY EMPLOYED BY SWANSEA BAY UNIVERSITY HEALTH BOARD.
The post holder will contribute to the provision of healthcare by providing a comprehensive and confidential support secretarial service to the Department and may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover with other departments within the Service Group.
Possess excellent communication skills to be able to communicate with patients, colleagues and other departments, using patience, empathy and tact.
Main duties of the job:
- Prioritise own workload and work independently within the limits of own role, seeking advice from medical secretary colleagues/manager as required.
- Assist with implementation of secretarial/administrative policies for own area when requested. Follow Health Board policies and procedures.
- Excellent telephone manner with the ability to adapt communication styles depending on audience and environment to receive information and accurately convey, document or take action based upon the information received.
- Be confident in communicating verbally and in writing with patients, carers and staff in relation to appointments and meetings, being sensitive to their needs and using tact where appropriate.
- Support with the typing of clinic letters at Morriston, Neath Port Talbot and Singleton. Taking internal and external phone calls, opening mail, sending letters to patients and any associated tasks as asked by the line manager.
Working for our organisation:
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - we have a job for you. There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled. Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Detailed job description and main responsibilities:
You will be able to find a full Job description and Person Specification attached within the supporting documents.
Person specification:
Qualifications:
Essential criteria:
- Educated to vocational level 4 or able to demonstrate the equivalent level of knowledge skills and experiences.
- RSA/OCR level 3 or equivalent qualification/experience plus Medical Terminology or equivalent experience.
- Proof of appropriate CPD.
Experience:
Essential criteria:
- Experience of working as a medical secretary.
SBU Values:
Essential criteria:
- Demonstrate SBU Values.
Aptitude and Abilities:
Essential criteria:
- Excellent verbal and written communication.
- Ability to meet deadlines.
- Ability to prioritise.
- Microsoft Office.
Desirable criteria:
- Welsh Speaker.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
Employer certification / accreditation badges:
Applicant requirements:
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable.
Assistant Medical Secretary - INTERNAL in Swansea employer: Swansea Bay University Health Board
Contact Detail:
Swansea Bay University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Medical Secretary - INTERNAL in Swansea
✨Tip Number 1
Network like a pro! Reach out to your colleagues and connections within Swansea Bay University Health Board. A friendly chat can lead to insider info about the role and even a recommendation.
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your experience as a medical secretary aligns with the job description. We want you to shine, so rehearse your answers!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise. Remember, they’re looking for someone who can adapt their style based on the audience, so tailor your responses accordingly.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows you’re keen and professional, which is exactly what they want in an Assistant Medical Secretary.
We think you need these skills to ace Assistant Medical Secretary - INTERNAL in Swansea
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the role of Assistant Medical Secretary. We want to see how you can contribute to our team, so don’t hold back on showcasing your relevant experience!
Show Off Your Communication Skills: Since this role requires excellent verbal and written communication, be sure to demonstrate these skills in your application. Use clear and concise language, and maybe even include examples of how you've effectively communicated in previous roles.
Highlight Your Experience: If you've got experience as a medical secretary or in a similar role, make it front and centre in your application. We love to see how your background can help us provide top-notch support to our healthcare teams.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Swansea Bay University Health Board
✨Know Your Stuff
Make sure you brush up on medical terminology and the specific duties of an Assistant Medical Secretary. Familiarise yourself with the Swansea Bay University Health Board's values and policies, as this will show your commitment to their mission.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice how you would convey information clearly and empathetically. Consider role-playing scenarios where you might need to communicate with patients or colleagues, adapting your style as needed.
✨Showcase Your Organisational Skills
Be prepared to discuss how you prioritise your workload and manage deadlines. Think of examples from your past experience where you successfully handled multiple tasks or worked independently, as this will demonstrate your ability to thrive in a busy environment.
✨Emphasise Teamwork and Adaptability
Highlight your ability to work collaboratively with others and adapt to different departments or sites. Share experiences where you've worked cross-functionally or supported colleagues, as this aligns with the role's requirement for flexibility and teamwork.
