At a Glance
- Tasks: Book and manage patient appointments while providing top-notch customer service.
- Company: Join Swansea Bay University Health Board, a leading healthcare group in the UK.
- Benefits: Enjoy professional training, development opportunities, and a supportive work environment.
- Other info: Flexible roles available, including apprenticeships and volunteering opportunities.
- Why this job: Make a real difference in patient care while gaining valuable experience.
- Qualifications: Strong communication, organisational skills, and experience with booking systems required.
The predicted salary is between 20790 - 25410 £ per year.
An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters.
The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services.
The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required.
We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills.
The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience.
Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team.
This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board., We are looking for a motivated and organised Appointment Booking/Pre-registration Clerk to join our team.
In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.,
- Book and manage new and follow-up appointments.
- Contact patients to arrange and confirm appointment details.
- Maintain accurate patient records, spreadsheets and booking systems.
- Support clinic scheduling and waiting list management.
- Work closely with colleagues to ensure an efficient service.
- Maintain confidentiality and comply with data protection requirements.
Excellent communication and customer service skills. - Strong organisational and administrative abilities.
- Good attention to detail and accuracy.
- Experience using booking systems and Microsoft Office applications.
- Ability to work effectively in a busy team environment., The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We believe staff are our best asset and wewant you to be happy and confident about starting your career here in Swansea Bay University Health Board.
- As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse ordoctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services - wehave a job for you.
There are also apprenticeships, work placementsand volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show thatour commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
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Appointment Office Booking/Pre registration Clerk in Swansea employer: Swansea Bay University Health Board
Swansea Bay University Health Board is an exceptional employer, offering a supportive and inclusive work environment that prioritises staff well-being and professional development. With access to outstanding training opportunities in collaboration with Swansea and Cardiff Universities, employees can thrive in their careers while enjoying the stunning natural beauty and vibrant culture of Swansea. Join us to make a meaningful impact in healthcare while living in one of the UK's most picturesque coastal cities.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Office Booking/Pre registration Clerk in Swansea
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Swansea Bay University Health Board. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Swansea Bay University Health Board before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Appointment Office Booking/Pre registration Clerk in Swansea
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Swansea Bay University Health Board:Your cover letter is your chance to shine! Tell us why you want to work at Swansea Bay University Health Board specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Swansea Bay University Health Board!
How to prepare for a job interview at Swansea Bay University Health Board
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
