At a Glance
- Tasks: Provide administrative support in a busy outpatient department, greeting patients and managing appointments.
- Company: Join Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Enjoy professional training, development opportunities, and a supportive work environment.
- Other info: Welsh speakers are encouraged to apply; we value diversity and inclusivity.
- Why this job: Make a difference in patient care while gaining valuable experience in healthcare administration.
- Qualifications: Level 2 in Business Administration or equivalent experience; customer service skills are a plus.
The predicted salary is between 24000 - 36000 £ per year.
An exciting opportunity has arisen for an enthusiastic and motivated Clerk/Receptionist to join our team within the Outpatient department Neath Port Talbot Hospital. The successful candidate will provide administrative/reception support to facilitate the smooth, efficient and effective running of outpatient clinics, greeting patients, attending and appointing appointments on WPAS, handling of patient notes and tracking of notes on IFIT, accurate data entry on WPAS and delivering notes to secretaries.
Main duties of the job include:
- Provision of administrative/reception support to facilitate the smooth, efficient and effective running of outpatient clinics.
- Greeting patients and processing referrals into the service.
- Ensuring that referrals are recorded on the CANISC system.
Current experience of working in a fast-paced busy reception environment is desirable. Applicants must share the Values and Behaviours of Swansea Bay University Health Board.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK, we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
Detailed job description and main responsibilities include:
- Qualifications: Level 2 or equivalent demonstrable experience/knowledge in Business Administration or similar.
- Desirable criteria: Customer Service qualification L2.
- Knowledge: Ability to use Microsoft Office e.g. word/excel and virtual platforms e.g. Teams etc.
- Good organisational skills.
- Aptitude and Abilities: Ability to prioritise and excellent verbal and written communication skills.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users' experience. We particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Board's policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act and will require a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions. Welsh language skills are desirable.
Receptionist / Clerical Officer- Outpatients - Internal in Port Talbot employer: Swansea Bay University Health Board
Swansea Bay University Health Board is an exceptional employer that prioritises the well-being and professional growth of its staff. With a commitment to inclusivity and equality, employees benefit from extensive training opportunities within a supportive work culture, all while enjoying the stunning surroundings of Neath Port Talbot. Join us to be part of a forward-thinking healthcare team dedicated to making a difference in the community.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist / Clerical Officer- Outpatients - Internal in Port Talbot
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Swansea Bay University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Swansea Bay University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Swansea Bay University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist / Clerical Officer- Outpatients - Internal in Port Talbot
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Swansea Bay University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Swansea Bay University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Swansea Bay University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Swansea Bay University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Swansea Bay University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Swansea Bay University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
