At a Glance
- Tasks: Manage patient appointments and provide top-notch customer service in a busy healthcare environment.
- Company: Join Swansea Bay University Health Board, a leading healthcare provider in the UK.
- Benefits: Gain professional training, development opportunities, and work in a supportive team.
- Other info: Fixed term role with potential for growth in a vibrant city near stunning scenery.
- Why this job: Make a real difference in patients' lives while building your career in healthcare.
- Qualifications: Strong communication, organisational skills, and experience with booking systems required.
The predicted salary is between 18855 - 23045 £ per year.
Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters. The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services. The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required. We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills. The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience.
Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team. This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board.
Location: Swansea Bay University Health Board Headquarters, Baglan
In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.
- Book and manage new and follow-up appointments.
- Contact patients to arrange and confirm appointment details.
- Maintain accurate patient records, spreadsheets and booking systems.
- Support clinic scheduling and waiting list management.
- Work closely with colleagues to ensure an efficient service.
- Maintain confidentiality and comply with data protection requirements.
What We're Looking For:
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Good attention to detail and accuracy.
- Experience using booking systems and Microsoft Office applications.
- Ability to work effectively in a busy team environment.
Join Swansea Bay University Health Board and play an important role in helping patients access timely, high-quality healthcare services. The post is Fixed Term for 12 months due to funding. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers. Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership. We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
Appointment Office Booking/Pre registration Clerk in Port Talbot employer: Swansea Bay University Health Board
Swansea Bay University Health Board is an exceptional employer, offering a supportive and inclusive work environment that prioritises staff well-being and professional development. With access to outstanding training opportunities in collaboration with Swansea and Cardiff Universities, employees can thrive in their careers while enjoying the stunning natural beauty and vibrant culture of Swansea. Join us to make a meaningful impact in healthcare while living in one of the UK's most picturesque coastal cities.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Office Booking/Pre registration Clerk in Port Talbot
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Swansea Bay University Health Board before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Swansea Bay University Health Board. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Swansea Bay University Health Board you’re ready to step in and make an immediate impact!
We think you need these skills to ace Appointment Office Booking/Pre registration Clerk in Port Talbot
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Appointment Office Booking/Pre registration Clerk at Swansea Bay University Health Board, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Swansea Bay University Health Board.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Swansea Bay University Health Board. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Swansea Bay University Health Board
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Swansea Bay University Health Board.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
