Hotel Services Assistant

Welcome to Swansea Bay University Health Board. We welcome applications from people who share our values: caring for each other, working together and always improving.
Swansea Bay University Health Board reserve the right to close this vacancy after 24 hours if a large number of suitable applications are received. Therefore we encourage early applications to ensure consideration for this post.
Prior consideration for this vacancy will be given to staff currently awaiting redeployment and we therefore reserve the right to withdraw this advert at any stage.
Applications may be submitted in Welsh. Applications submitted in Welsh will not be treated less favourably than an application submitted in English.
Job overview
The Post holder will be part of the process involved in inpatient and day patient catering and domestic duties to ensure that
the department provides services in line with process and Infection Protection Control (IPC) guidelines and policy providing a
high-quality efficient service that fulfils the needs of the Department in accordance with service level agreements. In the
course of their duties, they will;
• Responsible for the regeneration of foods
• Delivery and return of regeneration trolleys to and from the kitchen
• Cleaning areas e.g. ward, kitchen and equipment etc.
• Responsible for general domestic duties as required by the service.
Main duties of the job
• Prepare and cook special dietary meals and snacks for patients i.e. Neutropenic, C.C.U. etc.
• Regeneration of foods in line with cook-chill/cook-freeze guideline including the delivery and return of regeneration food trolleys
to/from the kitchen. Prepare and assemble crockery, cutlery and utensils for each patient meal service and the buttering of bread
and clear and wash all crockery, cutlery, glasses etc. Using appropriate dishwashing machine and detergent.
• General cleaning duties will include but not limited to; vacuuming soft floor coverings and clean all hard floor surfaces by static
mopping, damp mopping or vacuuming, buffing, spray cleaning and scrubbing of hard floor surfaces, high- and low-level dusting –
dry/damp furniture and fixtures, empty bins and glass cleaning etc
• At time will be required to clean body fluids and spills etc in all public areas
Working for our organisation
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board.
As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
You might be a nurse or doctor, maybe you specialise in a health science/therapy or can offer skills in one of our support services – we have a job for you.
There are also apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values – Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe\’s most spectacular scenery, with all the benefits of a thriving and cosmopolitan city – look no further.
Detailed job description and main responsibilities
Please see the attached job description and person specification for a detailed outline of the job requirements. This is available for you bilingually, in English and Welsh.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
Person specification
Qualifications & Knowledge
Essential criteria

• NVQ Level 2 (Catering/Customer Services/Cleaning) or Basic Food Hygiene Certificate Or Undertake a period of Induction to include Basic Food Hygiene COSH Manual handling

Experience
Essential criteria

• Experience of preparing food
• Experience of working as part of a Team

Desirable criteria

• Experience of catering/hospital environment
• Food Service Experience

Aptitude and abilities
Essential criteria

• Ability to work on own initiative or as part of a team
• Organisational and communication skills to converse with a range of people
• Able to demonstrate tact and diplomacy when working with others
• Ability to use technology to update information e.g. iPad or Desktop etc

Desirable criteria

• Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh

Swansea Bay University Health Board is committed to supporting its staff and processes to fully embrace the need for bilingualism thereby enhancing service users experience. In our commitment to increase the number of staff able to communicate in Welsh with patients and professionals, we would particularly welcome applications from Welsh speakers.
Equality remains at the centre of the Health Boards policy-making, service delivery and employment practices. We value the diversity of our staff and welcome applications from people from protected groups under the Equality Act 2010, this specifically includes age, gender, sexual orientation, gender identity/reassignment, race, religion, disability, pregnancy and maternity and marriage and civil partnership.
We are a Disability Confident Employer and applications are welcomed from persons with disabilities. A disability will not prejudice your application. If you are unable to submit your application in the requested format because of a disability please contact the Recruitment Team, who will agree a more suitable way for you to apply. All disabled applicants who meet the essential criteria listed in the Person Specification will be invited to interview.
To work in the UK, all candidates who are not UK or Republic of Ireland (RoI) nationals require sponsorship to obtain either a Health and Care visa or Skilled Worker visa, unless you have permission to work via another route. Non UK / RoI candidates wishing to apply should self-assess the likelihood of obtaining a Certificate of Sponsorship by visiting Work in the UK. If you are eligible for the Health and Care visa, application costs are lower and you do not need to pay the annual Immigration Health Surcharge.
The salary scale above has been agreed as part of the NHS Agenda for Change pay award for 2025/2026 and will be implemented in August 2025 with arrears backdated to 1st April 2025 where applicable.
Employer certification / accreditation badges
Applicant requirements
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
Welsh language skills are desirable
Documents to download

• Job Description and Personal Specification – Bilingual (PDF, 476.9KB)
• Functional Requirements Form (PDF, 640.5KB)
• Privacy Notice (PDF, 696.3KB)
• Guidance notes for Applicants (PDF, 278.7KB)
• Applicant Guide (PDF, 624.8KB)