At a Glance
- Tasks: Provide warm reception and administrative support in a busy Outpatient Department.
- Company: Join a large health board committed to equality and professional development.
- Benefits: Gain training opportunities, flexible working, and experience in a dynamic healthcare environment.
- Other info: Explore apprenticeships and volunteering roles while enjoying stunning local scenery.
- Why this job: Make a real difference by supporting patients and staff in a vital healthcare setting.
- Qualifications: Strong communication skills and a friendly attitude are essential.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The post holder will provide administrative / reception service support to facilitate and ensure the smooth, efficient and effective running of the Outpatient Department.
The post holder will work flexibly across Services to provide administrative and reception support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients\' case notes as and when required.
The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover within the Health Board. To deal with patient/staff enquiries and to fulfil the role of Clerk / Receptionist (referring clinical issues to appropriate Clinician(s) for advice/decisions as appropriate).
Responsibilities
- Provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).
- Answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service.
- Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.
- Retrieve, file and locate case notes for Clinics, ensuring 100% case note availability using the appropriate systems for tracking and requesting case notes.
- Ensure case notes are of the highest quality, are prepared and available for patient arrival.
- Liaise with medical records team and other areas, in line with Health Board policy for missing case notes, following agreed escalation process. Creating new or temporary folders when procedures require.
Other Information
We are a large health board offering professional training and development opportunities in an innovative organisation. You might be a nurse or doctor, maybe you specialise in health science/therapy or can offer skills in one of our support services - we have a job for you. There are apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe\\\'s most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Clerk/Receptionist in Swansea employer: Swansea Bay University Health Board
As a large health board, we pride ourselves on fostering a supportive and inclusive work environment that prioritises professional development and career growth. Our commitment to equality and our core values of Caring For Each Other, Working Together, and Always Improving create a culture where every employee can thrive. Located near stunning natural landscapes and a vibrant city, we offer not just a job, but a fulfilling career with numerous training opportunities and a chance to make a real difference in the community.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Clerk/Receptionist in Swansea
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Swansea Bay University Health Board.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Swansea Bay University Health Board.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Swansea Bay University Health Board, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Clerk/Receptionist in Swansea
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Swansea Bay University Health Board.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Swansea Bay University Health Board.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Swansea Bay University Health Board. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Swansea Bay University Health Board. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Swansea Bay University Health Board
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Swansea Bay University Health Board’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
