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For Companies At a Glance
- Tasks: Provide warm reception and administrative support in a busy Outpatient Department.
- Company: Join a large health board committed to equality and professional development.
- Benefits: Gain training opportunities, flexible working, and experience in a dynamic healthcare environment.
- Why this job: Make a real difference by supporting patients and staff in a vital healthcare setting.
- Qualifications: Strong communication skills and a friendly attitude are essential.
- Other info: Explore apprenticeships and volunteering roles while enjoying stunning local scenery.
The predicted salary is between 24000 - 36000 £ per year.
Overview
The post holder will provide administrative / reception service support to facilitate and ensure the smooth, efficient and effective running of the Outpatient Department.
The post holder will work flexibly across Services to provide administrative and reception support such as the processing of clinic changes, the correct recording of patient pathways, the retrieval, preparation and filing of patients\’ case notes as and when required.
The post holder may be expected to work on other hospital sites to ensure appropriate service cover at all times; this may include cross site working/cross cover within the Health Board. To deal with patient/staff enquiries and to fulfil the role of Clerk / Receptionist (referring clinical issues to appropriate Clinician(s) for advice/decisions as appropriate).
Responsibilities
- Provide a warm and welcoming Reception Service, maintain clinic room diaries, meeting and greeting all visitors to the department checking details patient details, checking case notes, recording attendance via Patient administration system (PAS).
- Answer enquiries, receive and relay messages, both in person and on the telephone, from patients or staff, using a working knowledge of Health Board procedures to maintain a professional front of house service.
- Change or cancel appointments at the request of the patient or manager highlighting where pathway timeframes may be compromised.
- Retrieve, file and locate case notes for Clinics, ensuring 100% case note availability using the appropriate systems for tracking and requesting case notes.
- Ensure case notes are of the highest quality, are prepared and available for patient arrival.
- Liaise with medical records team and other areas, in line with Health Board policy for missing case notes, following agreed escalation process. Creating new or temporary folders when procedures require.
Other Information
We are a large health board offering professional training and development opportunities in an innovative organisation. You might be a nurse or doctor, maybe you specialise in health science/therapy or can offer skills in one of our support services – we have a job for you. There are apprenticeships, work placements and volunteering roles available.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled.
Our values – Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe\\\’s most spectacular scenery, with all the benefits of a thriving and cosmopolitan city – look no further.
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Clerk/Receptionist employer: Swansea Bay University Health Board
Contact Detail:
Swansea Bay University Health Board Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerk/Receptionist
✨Tip Number 1
Get to know the company! Research the health board's values and mission. When you walk into that interview, show us you understand what we stand for and how you can contribute to our goals.
✨Tip Number 2
Practice your people skills! As a Clerk/Receptionist, you'll be the face of our department. Role-play common scenarios with friends or family to boost your confidence in handling patient enquiries and managing appointments.
✨Tip Number 3
Dress the part! First impressions matter, especially in a healthcare setting. Make sure you look professional and approachable when you come in for your interview – it sets the tone for how you'll interact with patients and staff.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows us you're genuinely interested in the role and gives you another chance to highlight why you're the perfect fit for our team.
We think you need these skills to ace Clerk/Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role like Clerk/Receptionist where warmth is key.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your relevant experience and skills that match the responsibilities listed. This shows us that you’ve done your homework and are genuinely interested in the position.
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate straightforwardness, especially when it comes to important details like your experience with patient administration systems.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate, so give it a go!
How to prepare for a job interview at Swansea Bay University Health Board
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Clerk/Receptionist role. Familiarise yourself with the responsibilities listed in the job description, such as managing patient pathways and handling enquiries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Practice Your People Skills
As a Clerk/Receptionist, you'll be the first point of contact for patients and staff. Practice your communication skills by role-playing common scenarios, like greeting visitors or answering phone calls. This will help you feel more confident and prepared to create a warm and welcoming atmosphere during the interview.
✨Showcase Your Organisational Skills
Highlight your ability to manage multiple tasks efficiently, such as maintaining clinic room diaries and ensuring case notes are readily available. Prepare examples from your past experiences where you've successfully juggled various responsibilities, as this will demonstrate your suitability for the role.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask insightful questions about the team dynamics or the training opportunities available. This shows your enthusiasm for the role and helps you gauge if the workplace aligns with your values, especially since they emphasise caring and working together.