At a Glance
- Tasks: Manage patient appointments and provide top-notch customer service in a busy healthcare environment.
- Company: Join Swansea Bay University Health Board, one of the UK's largest healthcare groups.
- Benefits: Gain valuable experience, professional training, and career development opportunities.
- Other info: Flexible hours and a vibrant location near stunning scenery await you.
- Why this job: Make a real difference in patients' lives while working in a supportive team.
- Qualifications: Strong communication skills and experience with administrative tasks are essential.
The predicted salary is between 18900 - 23100 £ per year.
An exciting opportunity has arisen within the Appointments Booking Centre at Swansea Bay University Health Board Headquarters. The team manages telephone and email enquiries from patients regarding appointments and waiting times, books appointments, and provides administrative support to a range of Health Board services. The successful candidate will also support the Pre-Registration Team and provide cross-cover at different sites when required. We are seeking a motivated and patient-focused individual with excellent communication, customer service, and organisational skills.
The postholder will be responsible for booking appointments efficiently while adhering to established policies and procedures, handling enquiries professionally and sensitively, and supporting the delivery of a high-quality patient experience. Key requirements include strong administrative skills, the ability to work accurately in a busy environment, flexibility to support different teams, and the ability to work both independently and as part of a team.
This is an excellent opportunity to contribute to the delivery of high-quality patient services within Swansea Bay University Health Board.
Main duties of the job
Location: Swansea Bay University Health Board Headquarters, Baglan
In this role, you will provide a professional appointment booking service, supporting the management of clinics and waiting lists while delivering excellent customer service to patients, carers and staff.
Key Duties
- Book and manage new and follow-up appointments.
- Contact patients to arrange and confirm appointment details.
- Maintain accurate patient records, spreadsheets and booking systems.
- Support clinic scheduling and waiting list management.
- Work closely with colleagues to ensure an efficient service.
- Maintain confidentiality and comply with data protection requirements.
What We're Looking For
- Excellent communication and customer service skills.
- Strong organisational and administrative abilities.
- Good attention to detail and accuracy.
- Experience using booking systems and Microsoft Office applications.
- Ability to work effectively in a busy team environment.
Join Swansea Bay University Health Board and play an important role in helping patients access timely, high-quality healthcare services. The post is Fixed Term for 12 months due to funding. The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
We believe staff are our best asset and we want you to be happy and confident about starting your career here in Swansea Bay University Health Board. As one of the biggest healthcare groups in the UK we can offer a wealth of professional training and development opportunities in an innovative, forward-thinking organisation.
We are an inclusive employer and welcome applications from everyone whatever their sex; religion or belief; race; age; sexual orientation; gender identity or, whether they are pregnant or have recently been on maternity leave, married or are in a civil partnership; or, whether they are disabled. Our values - Caring For Each Other, Working Together and Always Improving, show that our commitment to equality is at the heart of everything we do.
If you want excellent career and training opportunities while living on the doorstep of some of Europe's most spectacular scenery, with all the benefits of a thriving and cosmopolitan city - look no further.
Person Specification
Skills & Abilities
- Excellent Communication Skills - able to communicate to staff of all levels
- Excellent Telephone Manner
- Proven organisational and administrative skills, ability to prioritise workloads
- Have a flexible approach to work ability to work under pressure and tight deadlines
- Self Motivated/Able to work unsupervised
- Is tactful and shows awareness of sensitive issues
- Ability to travel within geographical area.
- Able to work hours flexibly.
- Welsh Language Skills are desirable levels 1 to 5 in understanding, speaking, reading, and writing in Welsh
Experience
- Experience using computer software packages such as Microsoft Office
- Experience of effective teamwork
- Experience of working in a busy office environment
Qualifications
- Minimum 5 GCSE's at C or above
- NVQ in Administration or equivalent
- ECDL
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Appointment Office Booking/Pre registration Clerk in Briton Ferry employer: Swansea Bay University Health Board
Swansea Bay University Health Board is an exceptional employer, offering a supportive and inclusive work environment that prioritises staff well-being and professional development. With access to outstanding training opportunities in collaboration with Swansea and Cardiff Universities, employees can thrive in their careers while enjoying the stunning natural beauty and vibrant culture of Swansea. Join us to make a meaningful impact in healthcare while living in one of the UK's most picturesque coastal cities.
Contact Details:
Swansea Bay University Health Board Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Appointment Office Booking/Pre registration Clerk in Briton Ferry
✨Network with Local Healthcare Professionals
Getting a temporary role in health sciences administration is all about who you know! Hit up local healthcare meetups or professional gatherings to make connections. Chat with people already in the field; they might know about temporary gigs at places like Swansea Bay University Health Board before they even hit the job boards!
✨Leverage University Career Services
If you're still studying or recently graduated, don’t forget about your university's career services. They often have exclusive links to temporary roles in health administration—it's a goldmine for finding opportunities that might not be advertised publicly. Plus, they can help you polish your interview skills!
✨Use Online Job Boards Wisely
When hunting for temporary roles, make sure you’re using job boards that cater specifically to health administration. Websites like NHS Jobs or HealthCareers might have listings for roles at Swansea Bay University Health Board. Set up alerts for new postings, so you jump on any opportunities as soon as they come up!
✨Showcase Your Adaptability in Interviews
Temporary roles often require you to hit the ground running. Use your interviews to highlight any past experiences where you’ve had to adapt quickly, whether it’s in a volunteer position or a past job. This will show Swansea Bay University Health Board you’re ready to step in and make an immediate impact!
We think you need these skills to ace Appointment Office Booking/Pre registration Clerk in Briton Ferry
Some tips for your application 🫡
Highlight Your Health Sciences Knowledge:When applying for the Appointment Office Booking/Pre registration Clerk at Swansea Bay University Health Board, make sure to showcase any relevant courses or degrees you have in health sciences or related fields. This background helps to demonstrate that you understand the sector and can hit the ground running in a temporary role.
Emphasise Administrative Skills:Since this is an administrative role, it’s essential to highlight your organisational skills, attention to detail, and proficiency with software commonly used in health sciences administration. Mention any specific tools or systems you’ve used, as these can really make you stand out to Swansea Bay University Health Board.
Keep It Concise and Relevant:As this is a temporary role, brevity is key. Make sure your CV is succinct and focuses on your most relevant experiences. Highlight your ability to adapt quickly and learn on the job, which is crucial in a short-term position like this.
Tailor Your Cover Letter:Use your cover letter to express your enthusiasm for the health sciences sector and your interest in the specific tasks you'd be handling at Swansea Bay University Health Board. Being clear about why you're the perfect fit for a temporary position will help demonstrate your motivation and readiness to contribute.
How to prepare for a job interview at Swansea Bay University Health Board
✨Brush Up on Health Regulations
Given that you're diving into health sciences administration, make sure you're well-versed in the latest health regulations and compliance standards. It’s a temporary role, so showing that you’re up to speed with current guidelines will highlight your readiness to hit the ground running for Swansea Bay University Health Board.
✨Demonstrate Your Organisational Skills
In health sciences administration, organisational skills are key. Prepare examples of how you’ve managed multiple tasks or handled administrative challenges in the past. Be ready to speak about your tools—whether that's a particular software or a method of project management—that you use to keep everything in check.
✨Tailor Your Motivation to the Temporary Nature
As this is a temporary position, it’s essential to express your enthusiasm for the role during the interview. Talk about what you aim to learn and how you see this experience fitting into your overall career goals. Employers love to see that you’re eager to contribute, even if it's just for a short time!
✨Prepare for Scenario-Based Questions
You might also encounter scenario-based questions during your interview. Be ready to demonstrate how you'd handle specific administrative challenges in a health setting. Think about common situations in health sciences and formulate your responses beforehand, so you come off as calm and capable when it counts.
