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For Companies At a Glance
- Tasks: Engage with customers via online chat, understanding their needs and pitching products.
- Company: Swans Travel is a dynamic travel company focused on exceptional customer experiences.
- Benefits: Enjoy uncapped commission, 28 days holiday, birthday off, and discounts at top brands.
- Why this job: Join a vibrant team, exceed sales targets, and make a real impact in customer service.
- Qualifications: Must be computer literate with strong written communication skills and multitasking ability.
- Other info: Work 41.25 hours a week with flexible shifts between 8am and 10pm.
The predicted salary is between 23795 - 45000 £ per year.
We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through online chat platform. Understanding customer needs and building trust is essential in providing a rememberable personal experience.
What will I do as a Web Chat Sales Advisor?
- Manage inbound chats and build rapport with customers
- Pitch products and plans based on customer accounts
- Multi-task with inbound queries and reply to all in a timely manner
- Discuss new deals and cross-sell additional products
- Establish a strong digital presence in keeping with the brand
- Achieve and exceed sales and productivity targets
- Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service.
- Investigating customer service enquiries and transferring to relevant departments when we are unable to resolve online
A Few Things You Will Need
- To be computer literate with fast and accurate keyboard skills
- Excellent written communication skills including grammar and spelling
- The ability to multi-task to complete multiple chats
In Return For Your Hard Work, We Offer
- Monthly Basic Salary + UNCAPPED commission
- Internal training and development opportunities
- On-going incentives throughout the months alongside commission
- 28 Days Holiday & your birthday off every year on pay!
- Company Pension
- Discounts with some of the high street's biggest brands & MUCH MORE
Shifts & Salary
41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm. Commission earnings ON TOP of your basic wage average around £500 a month!!
To Apply, send an up-to-date CV.
Sales Webchat Advisor employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Webchat Advisor
✨Tip Number 1
Familiarise yourself with the brand and its products. Understanding what Swans Travel offers will help you engage customers effectively and pitch relevant products during your chats.
✨Tip Number 2
Practice your typing speed and accuracy. Since you'll be managing multiple chats, being able to type quickly and correctly will enhance your ability to respond promptly to customer inquiries.
✨Tip Number 3
Develop your written communication skills. Since this role relies heavily on chat interactions, being clear and concise in your messages will help build rapport and trust with customers.
✨Tip Number 4
Get comfortable with multitasking. You’ll need to handle several chats at once, so practising how to switch between tasks efficiently will prepare you for the fast-paced environment of a webchat sales advisor.
We think you need these skills to ace Sales Webchat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Sales Webchat Advisor role. Emphasise your written communication skills, customer service experience, and any previous sales roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific aspects of Swans Travel that attract you and how your skills can contribute to their Webchat Sales Team.
Showcase Your Communication Skills: Since excellent written communication is crucial for this role, ensure your application is free from grammatical errors and typos. Use clear and concise language to demonstrate your ability to communicate effectively.
Highlight Multi-tasking Abilities: In your application, provide examples of how you've successfully managed multiple tasks or conversations simultaneously in previous roles. This will show that you can handle the demands of the position.
How to prepare for a job interview at Swans Travel
✨Showcase Your Communication Skills
As a Sales Webchat Advisor, excellent written communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Familiarise Yourself with the Brand
Understanding Swans Travel's brand and values will help you align your responses during the interview. Research their products and services, and think about how you can contribute to their mission of providing exceptional customer service.
✨Prepare for Multi-tasking Scenarios
Since the role involves managing multiple chats simultaneously, be ready to discuss how you handle multi-tasking. Prepare examples from previous experiences where you successfully juggled various tasks without compromising on quality.
✨Practice Your Sales Pitch
You’ll need to pitch products and plans based on customer needs. Practise a few sales pitches before the interview, focusing on how to identify customer needs and suggest relevant products. This will show your potential employer that you're proactive and ready for the role.
