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- Tasks: Join a friendly team coordinating safe and timely airline operations.
- Company: Be part of a well-established company with a focus on teamwork.
- Benefits: Enjoy flexible hours, competitive pay, and training opportunities.
- Why this job: Gain valuable skills in a fast-paced environment while enhancing customer experience.
- Qualifications: Must have a full UK Driving Licence and strong communication skills.
- Other info: Criminal Record Check and Aviation Security Training required; must be over 18.
Our client is looking to recruit several dispatch agents to join a friendly team within a well-established company. We are seeking motivated and driven candidates who want to learn new skills and gain new experiences to progress within their career.
Duties:
- Co-ordinating various teams to enable the safe, secure and on-time turnaround of partner airlines
- Ensuring company policies are followed and respected at all times
- Building relationships and liaising with various departments to maximise customer experience
- Maintaining accurate records and paperwork of all duties
- Problem solving in a time-sensitive role, maintaining a calm and collected approach to all tasks
Requirements:
- Must hold a full UK Driving Licence
- Must be comfortable working in a fast-paced environment
- High levels of both written and spoken English and excellent communication skills
Please note: Due to the nature of our business, we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants to provide or be willing to obtain the following:
- Be willing to apply for a Criminal Record Check (Paid for by us!)
- Have a full 5-year checkable history (Obtained for you by us!)
- Be able to provide a full 5-year address history
- Have an in-date and valid Photo ID (Passport, Driving Licence, ID Card etc)
- Be willing to attend Aviation Security Training Courses
- Be over the age of 18 years old
Shifts & Pay:
£14.58 per hour increasing to £15.38 per hour after 12 weeks service. This is an incredibly flexible role offering a 20 hours per week minimum contract, with opportunities to work up to 60 hours per week if desired. Start times daily of either 5am or 2pm at your request.
To Apply, send an up-to-date CV.
Dispatch Agent employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Dispatch Agent
✨Tip Number 1
Familiarise yourself with the aviation industry and the specific role of a dispatch agent. Understanding the key responsibilities and challenges will help you demonstrate your knowledge during any interviews.
✨Tip Number 2
Highlight your problem-solving skills in conversations with potential employers. Since this role requires maintaining a calm approach in time-sensitive situations, sharing examples of how you've successfully navigated similar challenges can set you apart.
✨Tip Number 3
Network with professionals in the aviation sector. Attend industry events or join online forums to connect with current dispatch agents or those in related roles. This can provide valuable insights and potentially lead to job referrals.
✨Tip Number 4
Prepare for the Aviation Security Training Courses by researching what they entail. Showing that you're proactive and willing to learn about security protocols can impress hiring managers and demonstrate your commitment to the role.
We think you need these skills to ace Dispatch Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Dispatch Agent. Emphasise your communication skills, ability to work in a fast-paced environment, and any previous experience in coordination or customer service.
Craft a Strong Cover Letter: Write a cover letter that showcases your motivation for applying. Mention why you are interested in the position and how your background makes you a suitable candidate. Be sure to express your willingness to learn and grow within the company.
Highlight Relevant Qualifications: Clearly state that you hold a full UK Driving Licence and mention any other qualifications that may be relevant, such as previous training or certifications related to aviation security or customer service.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for a role that involves maintaining accurate records.
How to prepare for a job interview at Swans Travel
✨Show Your Team Spirit
As a Dispatch Agent, you'll be working closely with various teams. Highlight your ability to collaborate and build relationships during the interview. Share examples of how you've successfully worked in a team environment in the past.
✨Demonstrate Problem-Solving Skills
This role requires quick thinking and a calm approach to problem-solving. Prepare to discuss specific situations where you've had to resolve issues under pressure. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Know the Company Policies
Familiarise yourself with the company's policies and procedures, especially those related to safety and security. Being knowledgeable about these can show your commitment to following regulations and maintaining high standards.
✨Communicate Clearly
Excellent communication skills are essential for this role. Practice articulating your thoughts clearly and concisely. You might even want to prepare a few questions to ask the interviewer to demonstrate your interest and engagement.
