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- Tasks: Provide exceptional customer service and meet performance expectations in a supportive team environment.
- Company: Join Swans Travel, a well-established company focused on customer satisfaction and employee growth.
- Benefits: Enjoy full paid training, 28 days holiday, discounts at top brands, and a company pension.
- Why this job: This role offers a chance to learn new skills, gain experience, and work in a friendly culture.
- Qualifications: Basic communication skills, telephony skills, and a positive attitude towards customer service are required.
The predicted salary is between 19800 - 26300 £ per year.
Our client is looking to recruit several Customer Service Advisors to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.
Pay & Shifts
- £23,809.50 to £26,190.45 per year Bonus
- Full and part time roles available, between 8 am and 10 pm.
- Must be flexible, 5 days out of 7- including weekends on a rotational basis
Benefits
- Full paid training and development well support you every step of the way!
- Ongoing incentives to keep you motivated and rewarded.
- 28 days holiday (including bank holidays) + your birthday OFF with pay
- A company pension to help secure your future.
- Discounts at top brands and much more!
Duties
- Ensuring exceptional customer service is provided to all customers, in line with the service departments expectations.
- Achieve your performance expectations in line with the customer service department KPIs while maintaining accuracy within your work by following company policies and procedures.
- You operate within the rules and requirements of the FCA and any other legal, regulatory and risk management frameworks, ensuring all changes, new changes and procedures are implemented, understood, and adhered to.
- Good level of verbal and written communication skills.
- Basic telephony skill.
- Basic computer literacy skill.
- A positive approach to providing excellent customer service.
To Apply, send an up-to-date CV.
Seniority level
- Entry level
Employment type
- Part-time
Job function
- Customer Service
Industries
- Administrative and Support Services
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Customer Service Advisor employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with the company and its values. Understanding Swans Travel's mission and customer service philosophy will help you align your responses during any interviews or discussions.
✨Tip Number 2
Practice your communication skills, especially over the phone. Since this role requires basic telephony skills, consider role-playing scenarios with a friend to build your confidence in handling customer queries.
✨Tip Number 3
Be prepared to discuss how you handle challenging customer situations. Think of examples from past experiences where you provided excellent service or resolved conflicts effectively.
✨Tip Number 4
Show your enthusiasm for learning and development. Highlight your willingness to undergo training and adapt to new procedures, as this is a key aspect of the role at Swans Travel.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the Customer Service Advisor role. Emphasise your communication skills, customer service experience, and any relevant achievements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying to Swans Travel. Mention why you are interested in the role and how your skills can contribute to their team. Be sure to express your enthusiasm for providing exceptional customer service.
Highlight Flexibility: Since the role requires flexibility in working hours, make sure to mention your availability in your application. This shows that you are willing to adapt to the company's needs, which is a key aspect of the job.
Proofread Your Application: Before submitting your application, carefully proofread your CV and cover letter. Check for any spelling or grammatical errors, as these can create a negative impression. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Swans Travel
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Familiarise Yourself with Company Policies
Understanding the company's policies and procedures is crucial for this role. Before the interview, take some time to research Swans Travel and their customer service approach. This knowledge will help you answer questions more confidently and show your commitment to adhering to company standards.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided excellent service. This will showcase your problem-solving skills and ability to maintain a positive attitude under pressure.
✨Demonstrate Your Flexibility
The role requires flexibility in working hours, including weekends. Be prepared to discuss your availability and willingness to adapt to the company's scheduling needs. Highlighting your flexibility can set you apart as a candidate who is ready to meet the demands of the job.