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- Tasks: Engage with customers, maximise sales, and provide top-notch service in a friendly team.
- Company: Join Swans Travel, a well-established company known for its supportive culture.
- Benefits: Enjoy perks like casual dress, gym membership, employee discounts, and additional leave.
- Why this job: Gain valuable skills, work in a dynamic environment, and progress your career while making connections.
- Qualifications: No prior experience needed; just bring your motivation and willingness to learn!
- Other info: Flexible hours with potential for remote work and a pay rise as you gain experience.
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Our client is looking to recruit several Customer Relations Advisor to join a friendly team within a well-established company. We are seeking motivated & driven candidates who want to learn new skills and gain new experiences to progress within their career.
Duties
To maximise sales opportunities when appropriate by offering link sales, additional product or highlighting promotional items.
To maintain a high level of product knowledge to be able to offer advice and recommendations by attending Product Training sessions and through continual learning.
To ensure that all customers receive a high standard of customer service and all enquiries and queries are managed efficiently with the aim of achieving a satisfactory conclusion
To engage with our customers on digital platforms, responding to queries and building relationships.
To efficiently complete all administrative activities, ensuring accuracy, speed and knowledge.
Salary
Starting at £12.21 per hour, rising to £13.66 per hour with experience and progression. We also provide an \’unsociable hours\’ supplementary pay of 15% on top of the hourly rate for any hours worked after 8pm.
Hours
Normal working hours will be 20.25 hours per week (excluding break entitlement) working 3 days Monday to Friday and every Saturday, 7.45am – 17.00pm. Once fully trained there may be a requirement to occasionally work additional or alternative shifts on rota, to include Sundays and/or a late shift to 10pm.
Our phone lines operate 07.45 – 17.00 Monday to Saturday, however with progression you may be asked to work on our digital channels on occasion, up until 22.00 (starting at 12.45),including Sunday working (typically from home)
Benefits
- Additional leave
- Casual dress
- Company pension
- Employee discount
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Store discount
All Training Provided
To Apply, send an up-to-date CV.
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Seniority level
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Seniority level
Entry level
Employment type
-
Employment type
Contract
Job function
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Job function
Customer Service
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Industries
Administrative and Support Services
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Customer Relations Advisor employer: Swans Travel
Contact Detail:
Swans Travel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Advisor
✨Tip Number 1
Familiarise yourself with the travel industry and current trends. Understanding the products and services offered by Swans Travel will help you engage more effectively with customers and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your communication skills, especially in a customer service context. Role-playing different customer scenarios can prepare you for handling queries and building relationships, which are key aspects of the Customer Relations Advisor position.
✨Tip Number 3
Showcase your adaptability and willingness to learn. Highlight any previous experiences where you've had to quickly adjust to new information or environments, as this will resonate well with the company's focus on continual learning and progression.
✨Tip Number 4
Engage with Swans Travel on their digital platforms. By following them on social media and participating in discussions, you can gain insights into their customer interactions and company culture, which can be beneficial during interviews.
We think you need these skills to ace Customer Relations Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any skills that align with the role of a Customer Relations Advisor. Use keywords from the job description to demonstrate your fit for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your motivation for applying and your understanding of the company. Mention specific reasons why you want to work at Swans Travel and how you can contribute to their team.
Showcase Your Customer Service Skills: In your application, provide examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to maintain a high standard of customer service and your experience with digital platforms.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Swans Travel
✨Show Your Customer Service Skills
As a Customer Relations Advisor, demonstrating your ability to provide excellent customer service is crucial. Prepare examples from your past experiences where you successfully resolved customer issues or went above and beyond to assist someone.
✨Highlight Your Product Knowledge
Since the role requires maintaining a high level of product knowledge, be ready to discuss how you stay informed about products and services. Mention any relevant training or research you've done that showcases your commitment to learning.
✨Demonstrate Your Sales Acumen
The job involves maximising sales opportunities, so think of ways you've successfully upsold or cross-sold in previous roles. Be prepared to share specific instances where you identified a customer's needs and offered suitable products.
✨Engage with Digital Platforms
Given the emphasis on engaging with customers on digital platforms, be ready to discuss your experience with social media or online customer service tools. Share how you've effectively communicated with customers through these channels.
