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For Companies At a Glance
- Tasks: Engage with customers via online chat, understanding their needs and pitching products.
- Company: Join a dynamic team at Swans Travel, known for its innovative approach to customer service.
- Benefits: Enjoy uncapped commission, 28 days holiday, and discounts with top brands.
- Why this job: Be the digital voice of a brand, making a real impact while developing your sales skills.
- Qualifications: Must be computer literate with excellent written communication and multitasking abilities.
- Other info: Flexible shifts between 8am and 10pm, with an average commission of £500 monthly.
The predicted salary is between 24000 - 36000 £ per year.
2 weeks ago Be among the first 25 applicants
We have exciting opportunities on our sought-after Webchat Sales Team! In this role you will be the digital voice behind the brand, creating rapport and understanding customer needs through our instant chat platform. You will be responsible for interacting directly with customers through online chat platform. Understanding customer needs and building trust isessentialin providing a rememberable personal experience.
What will I do as a Web Chat Sales Advisor?
Manage inbound chats and build rapport with customers
Pitch products and plans based on customer accounts
Multi-task with inbound queries and reply to all in a timely manner
Discuss new deals and cross-sell additional products
Establish a strong digital presence in keeping with the brand
Achieve and exceed sales and productivity targets
Deliver exceptional customer service throughout every chat, ensuring customers are satisfied with their service.
Investigating customer service enquiries and transferring to relevant departments when we are unable to resolve online
A Few Things You Will Need
To be computer literate with fast and accurate keyboard skills
Excellent written communication skills including grammar and spelling
The ability to multi-task to complete multiple chats
In Return For Your Hard Work, We Offer
Monthly Basic Salary + UNCAPPED commission
Internal training and development opportunities
On-going incentives throughout the months alongside commission
28 Days Holiday & your birthday off every year on pay!
Company Pension
Discounts with some of the highstreets biggest brands & MUCH MORE
Shifts & Salary
41.25 hours a week, 5 days out of 7, shifts between 8am and 10pm.
Commission earnings ON TOP of your basic wage average around £500 a month!!
To Apply, send an up-to-date CV.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Contract
Job function
-
Job function
Sales and Business Development
-
Industries
Administrative and Support Services
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Sales Webchat Advisor employer: Swans Travel Group
Contact Detail:
Swans Travel Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Webchat Advisor
✨Tip Number 1
Familiarise yourself with our brand and products. Understanding what we offer will help you engage customers effectively and pitch the right products during chats.
✨Tip Number 2
Practice your typing speed and accuracy. Since you'll be managing multiple chats, being quick and precise will enhance your ability to respond to customer queries promptly.
✨Tip Number 3
Develop your written communication skills. Clear and engaging writing is crucial for building rapport with customers and ensuring they feel valued during their interactions.
✨Tip Number 4
Get comfortable with multitasking. You’ll need to handle several chats at once, so practising how to switch between conversations without losing focus will be beneficial.
We think you need these skills to ace Sales Webchat Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the role of a Sales Webchat Advisor. Emphasise your written communication skills, customer service experience, and any previous sales roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention your ability to build rapport with customers and your experience in managing multiple chats effectively. Use specific examples to demonstrate your skills.
Highlight Key Skills: In your application, clearly outline your computer literacy and fast typing skills. Mention any experience you have with online chat platforms or customer service tools, as these are crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for grammar and spelling errors. A polished application reflects your attention to detail, which is essential for a role focused on written communication.
How to prepare for a job interview at Swans Travel Group
✨Showcase Your Communication Skills
As a Sales Webchat Advisor, excellent written communication is key. During the interview, demonstrate your ability to articulate thoughts clearly and concisely. You might even want to prepare a few examples of how you've effectively communicated with customers in the past.
✨Familiarise Yourself with the Brand
Understanding the brand's voice and values is crucial. Research the company and its products thoroughly before the interview. This will help you align your responses with their expectations and show that you're genuinely interested in the role.
✨Practice Multi-tasking Scenarios
Since the role involves managing multiple chats simultaneously, consider practising scenarios where you handle several tasks at once. You could simulate this by chatting with friends while answering questions or using online chat platforms to get comfortable with the format.
✨Prepare for Sales Questions
Expect questions related to sales techniques and customer engagement. Be ready to discuss how you would pitch products or handle objections. Think of specific examples from your experience that highlight your ability to close sales and build rapport with customers.
