At a Glance
- Tasks: Supervise housekeeping, maintain cleanliness, and support team operations in a historic hotel.
- Company: The Swan’s Nest Hotel, a charming 17th-century establishment in Stratford-upon-Avon.
- Benefits: Competitive salary, training, 28 days holiday, pension, and discounted stays for you and loved ones.
- Other info: Enjoy ongoing incentives, meals on duty, and a supportive work environment.
- Why this job: Join a vibrant team and make a difference in guest experiences every day.
- Qualifications: Attention to detail and strong communication skills are essential.
The predicted salary is between 24000 - 30000 £ per year.
Who are we? The Swan’s Nest Hotel is a 17th century building offering 72 rooms, located a 5 minute walk from the historic heart of Stratford-upon-Avon.
Role Responsibilities:
- Assist in the efficient and effective running of the Housekeeping Department.
- Ensure that the hotel bedrooms and public areas are maintained to a high standard of cleanliness in line with Company standards.
- Actively support the day-to-day operation of the department, including carrying out cleaning duties as required.
- Maintain standards of cleanliness, hygiene and tidiness in all areas; bedrooms, corridors, function rooms and public areas.
- Support the Head Housekeeper in supervising the daily cleaning of assigned rooms, bathrooms and public areas to ensure they meet the highest standards.
- Be a brand expert, ensuring awareness of all room categories and amenities and passing this knowledge on to all members of the Housekeeping Team.
- Report any maintenance issues to the Maintenance/Engineering Department and follow up to ensure that the faults are rectified efficiently.
- Assist the Head Housekeeper with training requirements and provide coaching and constructive feedback to the team.
- Support the team with cleaning and servicing rooms as required.
- Maintain a positive approach to guests, anticipating their needs and reacting to enhance customer satisfaction.
- Log and store any guest property left behind in a secure location for lost property.
- Resolve any guest problems or complaints when possible and ensure management are kept informed.
- Maintain a professional working relationship with all departments in the hotel and work together as one team.
- Attend all Health & Safety, Fire and Food Safety Training as directed by designated Line Manager.
- Abide by the Health and Safety at Work Act 1974 and safe system of work appropriate to your role.
- Complete any other reasonable tasks as requested by your Line Manager.
Key Requirements:
- Attention to detail
- Communication skills
Benefits:
- Competitive salary
- Excellent on-going support, training and development
- 28 days holiday including Bank Holidays per annum
- Stakeholder Pension entitlement
- Discounted hotel room rates for you, your friends and family
- On-going incentives and rewards
- Meals on duty
Housekeeping Supervisor employer: Swan's Nest Hotel
The Swan’s Nest Hotel is an exceptional employer, offering a supportive and collaborative work environment in the heart of Stratford-upon-Avon. With a focus on employee development, competitive salaries, and generous benefits including discounted hotel rates and 28 days of holiday, we prioritise the well-being and growth of our team members. Join us to be part of a dedicated team that values attention to detail and customer satisfaction, all while working in a beautifully historic setting.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Get to know the hotel! Before your interview, take a stroll around Stratford-upon-Avon and familiarise yourself with The Swan’s Nest Hotel. Understanding its history and vibe will help you connect better during your chat with the hiring team.
✨Tip Number 2
Show off your teamwork skills! Since this role is all about collaboration, be ready to share examples of how you've worked well in a team before. We love seeing candidates who can bring a positive attitude and support their colleagues.
✨Tip Number 3
Prepare for hands-on questions! As a Housekeeping Supervisor, you'll need to demonstrate your practical skills. Think about scenarios where you've tackled cleaning challenges or trained others, and be ready to discuss them.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're genuinely interested in being part of our team at The Swan’s Nest Hotel.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Cleanliness:When writing your application, let us know how much you care about cleanliness and attention to detail. Share any experiences where you've gone the extra mile to ensure a space is spotless – it’ll show us you’re the right fit for our team!
Highlight Teamwork Skills:Since we’re all about working together at The Swan’s Nest Hotel, make sure to mention your teamwork skills. Talk about times when you’ve collaborated with others to achieve a common goal, especially in a busy environment like housekeeping.
Be Positive and Proactive:We love a positive attitude! In your application, convey your enthusiasm for the role and how you anticipate guest needs. A proactive approach can really set you apart, so share examples of how you’ve tackled challenges head-on.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at The Swan’s Nest Hotel!
How to prepare for a job interview at Swan's Nest Hotel
✨Know the Hotel Inside Out
Before your interview, take some time to research The Swan’s Nest Hotel. Familiarise yourself with its history, room categories, and amenities. This knowledge will not only impress the interviewers but also show that you’re genuinely interested in the role and the establishment.
✨Showcase Your Team Spirit
As a Housekeeping Supervisor, being a team player is crucial. Prepare examples from your past experiences where you’ve successfully worked in a team or supported colleagues. Highlight how you can contribute positively to the team dynamic at the hotel.
✨Demonstrate Attention to Detail
In housekeeping, attention to detail is key. Be ready to discuss specific instances where your keen eye for detail made a difference in your previous roles. This could be about maintaining cleanliness standards or spotting maintenance issues before they became problems.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or issues within the team. Think of scenarios you might face in the role and how you would handle them. This will show your ability to think on your feet and maintain high standards under pressure.
