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- Tasks: Manage customer orders and ensure smooth processing from enquiry to delivery.
- Company: Established wholesaler with a supportive and dynamic team environment.
- Benefits: Competitive salary, 28 days leave, staff discounts, and free parking.
- Why this job: Join a fast-paced team and enhance your customer service skills.
- Qualifications: 4 years in customer service or sales support, strong communication skills.
- Other info: Immediate start leading to a permanent role with great career potential.
The predicted salary is between 21600 - 37800 £ per year.
A well-established wholesaler is seeking a motivated and organised Sales Support Administrator to join its busy team. This role is ideal for someone who enjoys working in a fast-paced environment and takes pride in delivering excellent customer service.
The successful candidate will play a key role in managing customer orders from initial enquiry through to completion, ensuring a smooth and efficient process for customers and internal teams alike.
Key Responsibilities- Process customer orders received via telephone, email, and website, accurately entering them into the order management system.
- Monitor orders throughout the fulfilment process to ensure timely processing and delivery.
- Communicate with customers to provide order updates and resolve queries.
- Liaise with courier and delivery companies to coordinate shipments.
- Proactively identify and resolve order or delivery issues.
- Maintain accurate and up-to-date information within internal systems.
- Work closely with the warehouse team to ensure efficient order dispatch and stock coordination.
- Minimum 4 years experience in an office-based customer service or sales support role.
- Strong communication and telephone skills with a professional customer-focused approach.
- Highly organised with the ability to manage and prioritise a varied workload.
- Comfortable working both independently and as part of a team.
- Able to remain calm under pressure and confident when dealing with customer queries.
- Strong problem-solving skills with the ability to resolve issues efficiently.
- Good attention to detail and the ability to understand and apply company policies and terms of business.
- Monday to Friday, 8:30am - 5:00pm (30-minute lunch break)
- 28 days annual leave (including bank holidays)
- Staff discount scheme
- Free on-site parking
- Competitive salary, dependent on experience
This is a great opportunity to join a supportive team.
Sales Support Administrator in Wincanton employer: Swann Recruitment
Contact Detail:
Swann Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Support Administrator in Wincanton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the wholesaler. Understand their products, values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and sales support. Think about your past experiences and how they relate to the role. We can even help you with some mock interviews if you need a bit of extra practice!
✨Tip Number 3
Show off your organisational skills! During the interview, share examples of how you've managed multiple tasks or resolved issues in a fast-paced environment. This will demonstrate that you can handle the workload and keep things running smoothly.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for their team!
We think you need these skills to ace Sales Support Administrator in Wincanton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and sales support. We want to see how your skills match the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our Sales Support Administrator role. Share specific examples of how you've excelled in similar positions.
Show Off Your Communication Skills: Since this role involves a lot of communication with customers and teams, make sure your application reflects your strong communication skills. Keep it clear, concise, and professional – we love that!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Swann Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Sales Support Administrator role. Familiarise yourself with the key responsibilities like processing customer orders and liaising with delivery companies. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about delivering excellent customer service, be ready to share specific examples from your past experiences. Think of situations where you resolved customer queries or managed order issues effectively. This will highlight your problem-solving skills and your ability to stay calm under pressure.
✨Demonstrate Organisation and Prioritisation
The job requires strong organisational skills, so come prepared to discuss how you manage your workload. You might want to mention tools or methods you use to keep track of tasks and deadlines. This will reassure the interviewer that you can handle a fast-paced environment.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the order management system they use, or how they measure success in this role. This shows your enthusiasm and helps you gauge if the company is the right fit for you.