At a Glance
- Tasks: Engage with customers, manage orders, and ensure top-notch service in the parts department.
- Company: Leading distributor in the South West and Wales with a focus on customer satisfaction.
- Benefits: Competitive salary of £22k plus benefits, full-time permanent role.
- Other info: Monday to Friday hours with opportunities for growth and development.
- Why this job: Join a dynamic team and make a real impact in customer service and parts management.
- Qualifications: Enthusiastic, organised, and excellent communication skills required.
The predicted salary is between 22000 - 22000 £ per year.
Our client is the leading distributor throughout the South West and Wales. An opportunity has arisen for a Parts Person at their Blandford Depot. Reporting to the Parts Supervisor, the primary function of the role will be selling to the construction industry and you will play a key role in all day to day proactive aspects of the parts department, ensuring our clients corporate objective to “grow our business by delighting our customers”.
As part of the aftermarket team, you will be the customer’s first point of contact and you will be required to communicate effectively with customers daily, managing the process through to delivery. Our clients aim to deliver the best customer service and are seeking someone who is enthusiastic, well organised, motivated and has excellent communication skills.
Key Responsibilities:- Ensure all phone calls are efficiently captured and dealt with professionally.
- Proactively call local customer base to follow-up on campaign marketing.
- Customer Relationship Management to be conducted to company process.
- Work with parts team & depot manager to develop improvements & marketing ideas.
- Process orders & invoice out all parts within the company standard. Retail / Warranty/ Internal.
- Ensure all warranty parts are returned, (clean & tagged) stored, packaged & dispatched per company process.
- To raise & escalate parts shortage or delay in delivery as per company process.
- Responsible for packing and sending requested parts on a courier service and within its collection time/deadline.
- Responsible for parts work area, H&S /housekeeping, kept within company standard.
- Monitor stock levels, report & investigate any discrepancies.
- Parts return to manufacturer to be carried out efficiently and within timescale to company standard.
- Goods inwards process to be managed to company standard.
- Work with colleagues to ensure departmental cover for absence & industry holidays.
- To carry out any other duties deemed to be reasonable within the individual’s capabilities requested by the depot manager.
- Confident and professional manner.
- High personal integrity and honesty.
- The ability to identify and escalate any issues of concern to the depot manager.
- Communication skills – ability to speak to customers and engineers to ensure a high level of customer satisfaction is achieved.
- The ability to work as part of a team.
- Relationship Builder – Ability to interact with all contact sources and develop/build a relationship that ultimately delivers a satisfying experience for all parties.
- Organisational skills – ability to set timescales to team duties & own tasks to enable completion of responsibilities.
Hours 7.30am -4.30 pm Monday to Friday
Job Type: Full-time
Aftersales Parts Adviser in Blandford Forum employer: Swann Recruitment
Join a leading distributor in the South West and Wales as an Aftersales Parts Adviser, where you will thrive in a supportive work culture that prioritises customer satisfaction and employee development. With competitive benefits and a focus on teamwork, this role offers you the chance to grow your skills while making a meaningful impact in the construction industry. Enjoy a dynamic environment at our Blandford Depot, where your contributions are valued and recognised.
StudySmarter Expert Advice🤫
We think this is how you could land Aftersales Parts Adviser in Blandford Forum
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This way, when you chat with them, you can show off your knowledge and enthusiasm for what they do.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, being able to articulate your thoughts clearly and confidently is key. Try role-playing with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Reach out to current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Aftersales Parts Adviser in Blandford Forum
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Aftersales Parts Adviser role. Highlight your relevant experience in customer service and parts management, and don’t forget to showcase your communication skills!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our goal of delighting customers. Keep it friendly and professional.
Show Off Your Organisational Skills:In your application, give examples of how you've successfully managed tasks or projects in the past. We love seeing candidates who can juggle multiple responsibilities while keeping everything on track!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and get you one step closer to joining our team!
How to prepare for a job interview at Swann Recruitment
✨Know Your Parts
Familiarise yourself with the types of parts relevant to the construction industry. Understand the products your potential employer distributes and be ready to discuss how you can contribute to their sales and customer service goals.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer queries or complaints in the past to demonstrate your communication prowess.
✨Demonstrate Your Organisational Skills
Be ready to talk about how you manage your time and tasks. Share specific strategies you use to stay organised, especially when dealing with multiple orders or customer requests, as this will show you can handle the fast-paced environment.
✨Build Rapport
Think about ways to connect with the interviewer. Show enthusiasm for the role and the company’s mission to delight customers. Building a good rapport can make a lasting impression and set you apart from other candidates.
