Senior Project Manager in Exeter

Do you thrive on being part of a team of highly skilled, ambitious people who are dedicated to achieving great things? Can you organise and bring the best out of those around you, nurturing them to their full potential? Do you want to accelerate your career by leading some of the largest and most exciting eCommerce projects in the Shopify ecosystem?

Ideal candidates will have experience in delivering ecommerce migration and replatforming projects to an incredibly high standard, and the proven ability to lead others to the same successes.

About Swanky: We are one of the world’s most experienced full-service international Shopify Plus teams, supporting some of the largest and most ambitious retailers using Shopify. Our clients span the UK, Europe, the US and APAC. Our client portfolio includes leading brands like HelloFresh, Huel and Wilkinson Sword. As an original Shopify Plus partner, and one of the largest independent Shopify experts globally, we are trusted to deliver the most complex solutions and the highest standards of work. We are known for our expertise in subscription, internationalisation and developing bespoke solutions that redefine what is possible for brands building with Shopify.

About the Role: Project Managers play a key role at Swanky, communicating constantly with client teams and helping to coordinate and manage our expert teams. You will be joining the UK New Build teams, working on large eCommerce projects with a particular focus on migrations to Shopify Plus. Your responsibilities will include:

• Lead multiple projects from initiation to completion using Agile methodologies, with a focus on large and enterprise-sized Shopify builds.
• Oversee project teams and ensure effective collaboration between developers, designers, and other key stakeholders.
• Facilitate regular client meetings, including sprint playbacks and project progress reviews, addressing any concerns and adapting plans as needed.
• Develop project timelines, set budgets, and ensure all deliverables are aligned with client goals.
• Build and manage strong client relationships, fostering trust and ensuring high levels of satisfaction, while delivering commercially successful projects that meet client requirements throughout the project lifecycle.
• Identify and mitigate project risks by taking proactive measures and fostering effective collaboration between internal teams and clients to ensure project success.
• Conduct post-project reviews and retrospectives, identifying lessons learned and best practices for future projects.
• Support R&D initiatives, including conducting workshops to gather requirements, explore innovative solutions, and provide clear, comprehensive documentation to guide project direction and execution.
• Stay up-to-date with Shopify platform developments and eCommerce industry trends, ensuring Swanky’s projects remain cutting‑edge.

Required Skills:

• 4+ years of Project Management experience in the eCommerce sector.
• Comprehensive understanding of Shopify as an eCommerce platform, along with its broader ecosystem, including third-party apps, integrations, and how they enhance functionality and performance.
• Methodical and highly organized, capable of closely following established procedures while knowing when to innovate and adapt to unique challenges.
• Exceptional verbal and written communication skills, with the ability to think clearly and logically under pressure, maintaining a positive attitude and strong organization throughout.
• Proven experience collaborating with departmental heads, managers, and other key stakeholders to build effective teams and delegate tasks efficiently.
• Strong track record of managing project scope, deliverables, timelines, and priorities, while successfully managing client expectations and negotiating necessary adjustments.
• Excellent client relationship management and problem-solving abilities, with a focus on fostering long‑term partnerships.
• Sharp critical thinking skills that enable you to guide teams toward success, even in challenging situations.
• Demonstrated experience in leading both technical and creative teams in collaborative environments.
• Strong organizational and time management abilities, adept at balancing multiple concurrent projects and their competing priorities.
• Proactive, solutions-oriented mindset, with a flexible approach to adapting in fast-paced, evolving environments.

Desired Skills:

• Certification or strong proficiency in Prince2 and/or Agile Project Management methodologies.
• Extensive experience leading large-scale Shopify Plus migration or re-platforming projects, managing sizable, cross‑functional teams.
• Proficiency with other eCommerce platforms and tools beyond Shopify.
• In-depth understanding of development processes, including front-end, middleware, and back-end technologies.

Benefits: We invest in our team and aim to assist in growing and nurturing your skills.

• Salary Competitive depending on experience
• 30 days holiday per year inclusive of bank holidays, plus 1 additional day per full year served, capped at 5
• Flexible working hours during the day
• Beautiful Exeter-based offices for those based in the South-West of the UK (but this can be a fully-remote role for the right candidate)
• Employee Assistant Programme with 24/7 access to services
• Free unlimited tea, hot chocolate, coffee and healthy snack bar (in the office)
• MacBook Pro (or your preferred choice of tech)
• Working with dynamic, creative and growing clients on fun, challenging and often high‑profile projects
• Opportunity for occasional travel to client meetings and conferences
• Be part of an inspiring, growing, highly collaborative and ambitious team, with opportunities to progress
• Regular company socials and events