Information Systems Technician

As a fourth-generation family business, Swank Construction has delivered top-tier heavy highway construction work since the 1930s. Our commitment to quality, safety, and innovation has made us a respected force in the industry, contributing to our long-standing success and reputation.

Why Join Swank Construction?

• Family Atmosphere: Experience a family-owned company where each member is valued.
• Legacy of Excellence: Contribute to a legacy that spans generations, built on a foundation of integrity and dedication to our craft.
• Industry Leadership: Join a team that leads the way in heavy highway construction, setting standards for quality, safety, and efficiency.
• Stability and Growth: Be part of a company that has thrived for over 90 years and continues to evolve, providing stability and opportunities for career development.

Position Summary

The Information Systems Technician supports the company's technology needs across both office and field environments. This role emphasizes real-time user assistance, hands-on software support, and contributions to database and infrastructure initiatives that ensure smooth business operations. As the in-house software specialist, the technician will provide end-user training, manage software assets, and deliver critical application support to maintain operational continuity. They will also oversee all device & asset management and assist with Help Desk functions, acting as a primary point of contact for technical issues.

Key Responsibilities

• Software Support & Training: Develop and maintain proficiency in core business software platforms, including Microsoft Excel, HCSS HeavyJob, and other construction-specific tools. Support Excel scripting (macros, XML scripting, ODBC custom reports) to enable more efficient reporting and data handling. Deliver hands-on software training, particularly for field staff, and proactively communicate system updates and troubleshooting tips to minimize downtime and user frustration.
• Device & Asset Management: Maintain and manage company-issued devices, particularly Apple products (iPhones, iPads, etc), including setup, updates, troubleshooting, and user support. Track, catalog, install, and maintain all IT hardware and consumables.
• Help Desk & Technical Support: Serve as an on-call resource for troubleshooting and resolving hardware, software, device, and system access issues, ensuring minimal downtime for office and field staff.
• Database: Support database management, including installation, configuration, backups, restores, troubleshooting, and security.
• Documentation & Reporting: Create and maintain accurate documentation for troubleshooting guides, hardware/software configurations, and asset inventory.

Other duties as assigned by the CFO.

Minimum Qualifications

• Associate's degree or higher in a relevant concentration (Computer Science, Information Systems, Information Technology, etc); or commensurate experience.
• 2+ years' experience in IT support, preferably in a construction or field-based environment.
• Proficiency with Windows and Apple operating systems, Microsoft Office Suite, and common business software.
• Familiarity with Excel scripting tools (macros, XML), ODBC connections, and reporting is strongly preferred.
• Strong troubleshooting, communication, and customer service skills.
• Ability to complete all physical tasks: lifting 40 lbs.; regular bending, twisting and turning; flexible movement and able to crawl or climb into tight spaces.

Desired Abilities & Experience

• Working knowledge of construction management platforms (HCSS preferred).
• Construction industry experience or familiarity with construction tech is a plus.
• Familiarity with construction workflows and systems used by field personnel.
• Driver's License and Travel Flexibility: Valid driver's license and willingness to travel to job sites and remote field offices to provide hands-on support.

Other Requirements

• Ability to pass pre-employment drug screens & background check.
• Applicants must be authorized to work in the U.S. without current or future visa sponsorship.

Salary/Benefits Offered

• Highly competitive salary commensurate with experience and industry standards.
• Performance-based bonuses and incentives.
• Industry leading health, dental, vision, and other ancillary benefits offered.
• 401K Plan.
• Generous paid time off and vacation policies.

Swank Construction Company, LLC is a drug-free and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristics protected by law.

Individuals with a disability who are in need of a reasonable accommodation to complete any aspect of our application process should reach out to Swank Construction Company, LLC.