At a Glance
- Tasks: Deliver exceptional customer service and work collaboratively in a vibrant team.
- Company: The Swan, a lively venue by the River Thames offering great dining experiences.
- Benefits: Free meals, weekly pay, 28 days holiday, and discounts at Young’s pubs.
- Why this job: Join a fun team and enjoy a dynamic work environment with plenty of perks.
- Qualifications: Passion for customer service and a friendly, outgoing personality.
The predicted salary is between 20000 - 25000 € per year.
Situated on the banks of the River Thames in leafy Surrey, The Swan aims to offer the best drinking and dining experience to our wonderful customers. We are the perfect venue for all occasions, offering the biggest beer garden in the area, bookable garden huts with river views, and 2 separate terraces to soak up the sun. Our menus are fresh and seasonal, being designed and created by the whole kitchen team.
What We Offer Our Team Members:
- Access to our Career Pathway, Apprenticeships and training and development courses
- Free Meals
- Weekly pay
- 28 days holiday per year
- 20% discount in all Young’s pubs and 30% discount on overnight stays in our Pubs with Rooms
- Share Save Scheme
- Company Pension Scheme
What we look for in a Team Member:
As the successful member of our team you will have a passion to deliver exceptional customer service every time, with a friendly outgoing personality and desire to work as part of a team. You’ll get lots of training, learn about all our products.
Team Member employer: Swan
The Swan is an exceptional employer located in the picturesque setting of Surrey, offering a vibrant work culture that prioritises employee development and well-being. With access to career pathways, apprenticeships, and generous benefits such as free meals and discounts, team members can thrive in a supportive environment while enjoying the beautiful surroundings of the River Thames. Join us to be part of a dedicated team that values exceptional customer service and fosters personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member
✨Tip Number 1
Get to know the venue! Before your interview, pop by The Swan and soak up the atmosphere. This will help you understand the vibe and show your genuine interest in being part of the team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can demonstrate your friendly personality and ability to work in a team. We want to see how you handle different situations with a smile.
✨Tip Number 3
Network with current team members! If you know anyone working at The Swan or other Young’s pubs, chat with them about their experiences. They might share insider tips that could give you an edge during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to join our team. Don’t forget to highlight your passion for customer service!
We think you need these skills to ace Team Member
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly and outgoing nature. Remember, we’re all about exceptional customer service, so a warm tone can go a long way.
Tailor Your Application:Make sure to tailor your application to the Team Member role. Highlight any relevant experience you have in customer service or teamwork. We love seeing how your skills align with what we’re looking for, so don’t hold back on sharing your experiences!
Keep It Clear and Concise:While we want to know all about you, it’s important to keep your application clear and concise. Stick to the point and make sure your key skills and experiences stand out. A well-structured application makes it easier for us to see why you’d be a great fit!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes straight to us. Plus, you’ll find all the info you need about the role and our amazing team culture there!
How to prepare for a job interview at Swan
✨Know the Venue
Before your interview, take some time to research The Swan. Familiarise yourself with their menu, the atmosphere, and what makes them unique. This will show your genuine interest in the role and help you connect with the interviewers.
✨Show Your Passion for Customer Service
As a Team Member, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. This will demonstrate your commitment to delivering a great experience every time.
✨Emphasise Teamwork
Working as part of a team is crucial in this role. Think of instances where you collaborated effectively with others, whether in previous jobs or group projects. Highlighting your ability to work well with others will resonate with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities, the team culture, or how they celebrate successes. This shows that you’re engaged and eager to be a part of their team.
