At a Glance
- Tasks: Be the friendly face for late arrivals and ensure a warm welcome.
- Company: Join a vibrant team dedicated to exceptional guest care.
- Benefits: Flexible shifts, massive discounts, and a fun work environment.
- Other info: Enjoy team socials and great career growth opportunities.
- Why this job: Make lasting connections while ensuring guests have an amazing stay.
- Qualifications: Passion for guest care and excellent communication skills.
The predicted salary is between 20000 - 25000 £ per year.
What you'll do in this role:
- Be the first point of contact when checking in late arrivals and walk-ins.
- Ensure a warm, friendly, and genuine welcome.
- Perform cleaning tasks within the front of house, external and breakfast areas, and set up meeting rooms and breakfast for the next day.
- Ensure guest and business safety and security is a top priority at all times.
- Evacuate all guests and team from the business safely and quickly during a fire emergency.
- Answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
What we look for in our night porters:
- Passionate about guest care.
- A can-do attitude.
- Professionalism under pressure.
- Great eye for detail.
- Enjoys and wants to be an active member of a team.
- Excellent verbal communication.
- An understanding of what excellent guest service looks like.
What’s in it for you:
- Flexible shifts to fit around life’s other important things.
- Massive discounts: 33% off at all our brands.
- Wagestream - a financial toolkit that helps you manage your finances and access earned pay when you need it.
- No dull moments - fun, laughs, and lifelong friends.
- Team socials - work hard, play hard.
- Pension.
- 28 days paid holiday.
- High-street shopping discounts.
- Free shares.
- Free employee helpline to support you with whatever life throws at you.
Compensation: Competitive salary.
Night Front Desk & Guest Care (Flexible Shifts) employer: Swan
Join our vibrant team as a Night Front Desk & Guest Care professional, where you'll be the welcoming face for our guests during their late arrivals. We pride ourselves on fostering a fun and supportive work culture that values flexibility, teamwork, and personal growth, offering massive discounts, a financial toolkit through Wagestream, and opportunities for social engagement. With competitive salaries and a comprehensive benefits package, including 28 days of paid holiday and free shares, we ensure that your career with us is both rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Night Front Desk & Guest Care (Flexible Shifts)
✨Tip Number 1
Make sure to showcase your passion for guest care during interviews. Share specific examples of how you've gone above and beyond for guests in the past. This will help us see that you truly understand what excellent service looks like!
✨Tip Number 2
Practice your verbal communication skills! Since you'll be the first point of contact for guests, being able to communicate clearly and warmly is key. Try role-playing with a friend to get comfortable with handling different scenarios.
✨Tip Number 3
Don’t forget to highlight your ability to stay calm under pressure. We want to know that you can handle complaints and emergencies with professionalism. Think of a time when you managed a tough situation and be ready to share it!
✨Tip Number 4
Apply through our website for the best chance at landing the job! It shows you're serious about joining our team and gives us a direct line to your application. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Night Front Desk & Guest Care (Flexible Shifts)
Some tips for your application 🫡
Show Your Passion for Guest Care:When writing your application, let us see your enthusiasm for guest care shine through! Share any experiences where you went above and beyond to make someone's stay special. We love candidates who genuinely care about making guests feel welcome.
Highlight Your Can-Do Attitude:We’re looking for team players with a positive mindset. In your application, mention times when you tackled challenges head-on or helped out colleagues. This will show us that you’re ready to jump in and help wherever needed!
Attention to Detail is Key:Make sure your application is polished and free of errors. A great eye for detail is crucial in this role, so we want to see that reflected in your writing. Double-check everything before hitting send!
Communicate Clearly:Since excellent verbal communication is essential, ensure your written application is clear and concise. Use straightforward language and structure your thoughts well. This will give us a taste of how you’ll communicate with our guests!
How to prepare for a job interview at Swan
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest service during the interview. Share specific examples of how you've gone above and beyond for guests in previous roles, as this will demonstrate your genuine passion for guest care.
✨Prepare for Common Scenarios
Think about potential situations you might face as a Night Front Desk & Guest Care team member, such as handling late arrivals or dealing with complaints. Practise your responses to these scenarios so you can showcase your problem-solving skills and professionalism under pressure.
✨Highlight Your Team Spirit
Since teamwork is key in this role, be ready to discuss your experiences working in a team environment. Share stories that illustrate your ability to collaborate effectively and contribute positively to team dynamics, as this will resonate well with the interviewers.
✨Demonstrate Attention to Detail
Given the importance of maintaining cleanliness and safety, be prepared to talk about how you ensure attention to detail in your work. Mention any relevant experiences where your keen eye for detail made a difference, whether in cleaning tasks or setting up meeting rooms.
