At a Glance
- Tasks: Be the friendly face for guests, ensuring a warm welcome and a safe environment.
- Company: Join a vibrant team at a leading hospitality brand focused on guest experience.
- Benefits: Flexible shifts, 33% dining discount, financial toolkit, and fun team socials.
- Other info: Enjoy 28 days holiday, high-street discounts, and free shares!
- Why this job: Make a real impact on guests' experiences while building lifelong friendships.
- Qualifications: Passion for guest care, professionalism, and great communication skills.
The predicted salary is between 20000 - 25000 € per year.
No CV to hand? No problem! We've made our application process mobile friendly and removed the need for a CV. Our form takes 2 minutes to complete and tells us all we need about you! Everything we do as a business is built on the enthusiasm and professionalism of the people in our team roles. So if you have a passion for delivering a great guest experience and creating a safe, comfortable and welcoming environment, then this is the job for you.
WHAT YOU'LL DO IN THIS ROLE:
- Be the first point of contact when checking in late arrivals and walk-ins
- You’ll ensure a warm, friendly and genuine welcome
- The role is varied and, depending on your site, may include: cleaning tasks within the front of house, external and breakfast areas, setting up the meeting room(s) and breakfast for the next day
- You’ll ensure guest and business safety and security is top priority at all times
- In the event of a fire, evacuating all guests and team from the business safely and quickly
- You’ll answer telephone enquiries and deal with guest complaints to ensure everyone enjoys their stay.
WHAT WE LOOK FOR IN OUR NIGHT PORTERS:
- Passionate about guest care
- A can-do attitude
- Professionalism under pressure
- Great eye for detail
- Enjoys and wants to be an active member of a team
- Excellent verbal communication
- An understanding of what excellent guest service looks like
WHAT'S IN IT FOR ME?
- Flexible shifts - to fit around the other important things in life.
- Love dining out? You'll love it even more with a massive 33% discount across all our brands.
- Wagestream – a financial toolkit that helps you manage your finances and allows you to access your earned pay when you need it.
- Never a dull moment - fun, laughs and lifelong friends!
- Team Socials – work hard, play hard!
On top of this, we offer a pension; 28 days paid holiday; high-street shopping discounts; and we even give you free shares! There's also a free employee helpline- to support you with whatever life throws at you. At M&B, we want people to be supported, valued, able to be themselves and work in a great team. Join us and help us make every guest feel truly welcome.
Hotel Staff in Coleshill employer: Swan
At M&B, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and supported. With flexible shifts, generous discounts across our dining brands, and opportunities for personal growth, we ensure that our staff not only enjoy their roles but also thrive in a fun and engaging environment. Join us to be part of a team that prioritises guest care and camaraderie, making every day at work rewarding and enjoyable.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Staff in Coleshill
✨Tip Number 1
Get familiar with our application process! It’s super quick and easy, so don’t stress about having a CV. Just hop onto our website and fill out the form in under 2 minutes – we want to hear from you!
✨Tip Number 2
Show off your passion for guest care during any interviews or chats! We love seeing that enthusiasm, so share your experiences and how you’ve made guests feel welcome in the past.
✨Tip Number 3
Be ready to talk about teamwork! We’re all about creating a great environment, so think of examples where you’ve worked well with others and contributed to a positive atmosphere.
✨Tip Number 4
Don’t forget to ask questions! Whether it’s about the role or the team culture, showing curiosity can really set you apart. Plus, it helps us see how keen you are to join our crew!
We think you need these skills to ace Hotel Staff in Coleshill
Some tips for your application 🫡
Keep it Simple:No need for a fancy CV here! Just fill out our quick application form on the website. We want to know about you, so be genuine and straightforward in your answers.
Show Your Passion:Let us see your enthusiasm for guest care! In your application, mention any experiences or qualities that highlight your passion for creating a welcoming environment.
Be Yourself:We’re looking for real people who can bring their personality to the team. Don’t be afraid to let your unique voice shine through in your application!
Double-Check Before Submitting:Before you hit that submit button, take a moment to review your answers. A little attention to detail goes a long way, and we appreciate it!
How to prepare for a job interview at Swan
✨Show Your Passion for Guest Care
Make sure to express your enthusiasm for providing excellent guest experiences. Share specific examples from your past where you went above and beyond to ensure a guest felt welcomed and valued.
✨Demonstrate Your Can-Do Attitude
During the interview, highlight your ability to handle challenges with a positive mindset. Talk about situations where you faced pressure but managed to maintain professionalism and deliver great service.
✨Communicate Clearly and Confidently
Since excellent verbal communication is key in this role, practice articulating your thoughts clearly. Be prepared to answer questions about how you would handle guest complaints or inquiries effectively.
✨Emphasise Team Spirit
This role requires being an active member of a team, so share experiences that showcase your teamwork skills. Discuss how you’ve collaborated with others to create a welcoming environment or solve problems together.
