HR Operations Coordinator (PARC Operations), on 12-month contract, Leatherhead

The HR Operations Coordinator holds a key role in project, responsible for delivering quality customer service by managing day-to-day Core People Processes activities across the employee lifecycle. Key duties include (but are not limited to):

• Creating contracts of employment
• New hire onboarding
• Overseeing employee record management
• Handling job changes
• Facilitating exits
• Some elements of reporting

Dedication to upholding standards of excellence and efficiency is crucial to ensure seamless operations within the project.

Responsibilities:

• Plays a responsible role in achieving a first-class HR service to our people, underpinned by excellent customer service and effective query resolution.
• Oversee all general administration tasks as outlined in the profile and as requested by the PARC Operations Lead.
• Handle all general correspondence required throughout employees' employment lifecycle.
• Ensure accurate updating of Workday for new starters, changes to existing employees, and leavers.
• Organise, file, and maintain HR documentation, ensuring accuracy and currency.
• Maintain 100% accuracy in Workday data reflecting changes made during monthly payroll processing.
• Manage queries and actions in the PARC 'In-box'.
• Process sickness and absence forms.
• Familiarisation with the recruitment processes and systems to facilitate smooth onboarding of new hires.
• Provide timely correspondence for new employees, including offers of employment, references, security documentation, new joiner letters, and induction packs.
• Collaborate with the Benefits Advisor to administer company benefit schemes, providing necessary documentation for payroll actions.
• Administer the sale and purchase of holidays, ensuring accurate recording for payroll and statistical purposes.
• Manage the probationary process and associated documentation.
• Execute transactional processes across the employee lifecycle, adhering to metrics and service level agreements.
• Handle level 0 and 1 employee queries, escalating as needed.

Experience Requirements:

• Qualifications in HR or related discipline (desirable).
• Ability to handle work of a sensitive and confidential nature.
• Strong communication skills, both written and verbal.
• Flexible, enthusiastic, and positive ‘can-do’ attitude.
• Team player with the ability to work on own initiative and prioritise workload.
• High degree of accuracy and attention to detail.
• HR Operations experience (desirable).
• Demonstrated decision-making and problem-solving skills.
• Demonstrated ability to manage competing tasks and stakeholder expectations.
• People systems experience and knowledge and intermediate proficiency in the Microsoft suite.
• Good relationship management and communication skills, and a demonstrated commitment to a customer service mindset.

Technical Skills/Knowledge:

• Good standard of competence in Microsoft packages.
• Experience of managing information in databases.
• Understanding of UK employment law, compliance and the GDPR data protection.
• Understanding of security clearances and associated process (BPSS, SC, DV) - Desirable.