At a Glance
- Tasks: Configure and maintain IT equipment while providing top-notch support to users.
- Company: Join a dynamic team in Tidworth, Wiltshire, focused on IT excellence.
- Benefits: Competitive pay of £17.99 per hour with holiday pay included.
- Other info: Opportunity for growth in a supportive environment with a focus on teamwork.
- Why this job: Be the go-to IT hero, making a real difference for users every day.
- Qualifications: Familiarity with Windows 10/11, MS Teams, and PC imaging required.
The predicted salary is between 37400 - 37400 £ per year.
- IT Desktop Support Analyst
- Location – Tidworth, Wiltshire
- Start – ASAP
- Duration – 3 months
40-hour work week in the office.
- Security clearance. Preferred if already BPSS and SC cleared
- As an
IT Desktop Support Analyst , you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely.
You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.
- Roles and Responsibilities
- Complete desktop configuration, prepare equipment for deployment to end users.
- Delivery and installation of desktop assets and peripherals to end users.
- Assist with Desktop Incident Management support to users who are based in the office or working remotely.
- Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
- Build/image/configure PCs for deployment to users, following standard processes.
- Assist with disposal, delivery and returns processes as required.
- Assist with support of corporate mobile phones
- Assist with support on hardware for meeting rooms
- Provide assistance to users with KBR\ASPIRE Apps and MFA on personal devices
- Physical movement of hardware equipment is required as part of the role (i. e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
- Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
- Escalates incidents not resolved within established service levels.
- Maintain good relationships with other staff and promote good morale
- Be a reliable source of IT information for users.
- Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
- What we’re looking for
- Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
- Knowledge of imaging/building of PCs with MECM/CM or similar
- Good communication skills and good written and spoken English
- A full UK driving license to drive company vehicles
- Security Requirements
Applicants must be eligible to obtain the relevant security clearance for this role, which requires UK Nationality and 5-year footprint living and working in the UK.
Preferred if already BPSS and SC cleared
IT Desktop Support Analyst – Tidworth, Wiltshire employer: Swan Recruitment
As an Administrator / Executive Assistant in Leatherhead, you will join a dynamic team that values collaboration and professional growth. Our supportive work culture fosters development through hands-on experience and training, while our commitment to employee well-being ensures a balanced work-life environment. With the opportunity to assist international personnel, you will play a vital role in making their transition to the UK seamless and rewarding.
