At a Glance
- Tasks: Configure and maintain IT equipment while providing top-notch support to users.
- Company: Join a dynamic team in Tidworth, Wiltshire, focused on IT excellence.
- Benefits: Competitive pay of £17.99 per hour with holiday pay included.
- Other info: Opportunity for growth in a supportive environment with a focus on teamwork.
- Why this job: Be the go-to IT hero, making a real difference for users every day.
- Qualifications: Familiarity with Windows 10/11, MS Teams, and PC imaging required.
The predicted salary is between 37400 - 37400 £ per year.
- IT Desktop Support Analyst
- Location – Tidworth, Wiltshire
- Start – ASAP
- Duration – 3 months
40-hour work week in the office.
- Security clearance. Preferred if already BPSS and SC cleared
- As an
IT Desktop Support Analyst , you will be responsible for configuring, delivering, and maintaining IT equipment while providing first-class support to our end users, both in-office and remotely.
You’ll be an essential part of the team, ensuring smooth IT operations and assisting with hardware, software, and mobile device support.
- Roles and Responsibilities
- Complete desktop configuration, prepare equipment for deployment to end users.
- Delivery and installation of desktop assets and peripherals to end users.
- Assist with Desktop Incident Management support to users who are based in the office or working remotely.
- Assist in moving users between office locations. Cabling, desktop configuration, patching, etc.
- Build/image/configure PCs for deployment to users, following standard processes.
- Assist with disposal, delivery and returns processes as required.
- Assist with support of corporate mobile phones
- Assist with support on hardware for meeting rooms
- Provide assistance to users with KBR\ASPIRE Apps and MFA on personal devices
- Physical movement of hardware equipment is required as part of the role (i. e. moving around office, into and out of storerooms, carrying where appropriate, etc.).
- Always follow KBR IT processes for delivery and support. Ensures work is performed in accordance to company policies, standards, and procedures.
- Escalates incidents not resolved within established service levels.
- Maintain good relationships with other staff and promote good morale
- Be a reliable source of IT information for users.
- Follow Health & Safety regulations at all times (Lifting, driving, working within warehouse and storerooms etc.)
- What we’re looking for
- Good understanding of operating systems and Microsoft applications. Specifically, Windows 10 /11 and MS Teams.
- Knowledge of imaging/building of PCs with MECM/CM or similar
- Good communication skills and good written and spoken English
- A full UK driving license to drive company vehicles
- Security Requirements
Applicants must be eligible to obtain the relevant security clearance for this role, which requires UK Nationality and 5-year footprint living and working in the UK.
Preferred if already BPSS and SC cleared
IT Desktop Support Analyst – Tidworth, Wiltshire employer: Swan Recruitment
As an Administrator / Executive Assistant in Leatherhead, you will join a dynamic team that values collaboration and professional growth. Our supportive work culture fosters development through hands-on experience and training, while our commitment to employee well-being ensures a balanced work-life environment. With the opportunity to assist international personnel, you will play a vital role in making their transition to the UK seamless and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Desktop Support Analyst – Tidworth, Wiltshire
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Swan Recruitment values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Swan Recruitment might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Swan Recruitment!
✨Direct Apply to Swan Recruitment
Let's not forget to apply directly through the Swan Recruitment website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Desktop Support Analyst – Tidworth, Wiltshire
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Swan Recruitment.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Swan Recruitment. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Swan Recruitment
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
