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- Tasks: Meet and greet patients, manage appointments, and handle enquiries in a busy GP practice.
- Company: Join a friendly and efficient GP Practice in Bolton with a supportive team.
- Benefits: Part-time hours with potential for overtime and a dynamic work environment.
- Why this job: Make a difference in patient care while developing your skills in a healthcare setting.
- Qualifications: GCSEs in English and Maths, customer service experience, and good IT skills.
- Other info: Flexible shifts and opportunities for training in a collaborative team.
We are looking for a part time medical Receptionist for 27 hpw, plus overtime, to join our friendly GP Practice. We are a GP Practice in Bolton with a vacancy to recruit a Medical Receptionist. We are looking for an enthusiastic, motivated, hardworking, friendly person who is keen to work to a high standard providing excellent patient care. The ability to listen, to have empathy and kindness towards patients & colleagues alike is essential. To be able to work quickly and efficiently in an extremely busy reception environment is a necessity. Willingness to train & develop with a flexible approach to work load. Working as part of a team and own initiative is required.
It is essential that the candidate is flexible as shift patterns are subject to regular change in addition to compulsory overtime to cover colleague annual leave and sickness. The successful candidate must be available to work between the hours of 8 am & 6.30 pm, Monday to Friday.
Contracted weekly hours of work will be as follows and are non-negotiable.
Monday 1 pm to 6.30 pm
Tuesday 1.30 pm to 6.30 pm
Wednesday 8 am to 1.30 pm
Thursday 1pm to 6.30 pm
Friday 1pm to 6.30 pm
Please only apply if you are are able to fulfil this criteria.
In addition occasional Saturday morning reception cover will also be required.
Main duties of the job
– Meet and greet patients and visitors face to face
– Telephony
– Book clinical appointments
– Liaising between patients and clinicians
– Dealing with patient enquiries
About us
We are a very busy general practice in Bolton not far from the town centre with a patient list size around 9800. We have a team of 3 GP Partners, 1 part-time salaried GP, ANP and a Nursing team of 5. We have a efficient Administration and Reception team.
We also benefit from additional roles through our Primary Care Network including 2x GP, Mental health practitioners, Advanced Clinical Practitioner, and pharmacy team.
We value team work and comradely throughout the practice.
We are high achievers in QOF and BQC and have a good CQC rating in all areas.
Job responsibilities
– Meeting and greeting patients
– Scanning and coding of patient correspondence
Person Specification
Qualifications
- – GCSE A-C English & Maths or equivalent
- – Smart Appearance
- – Pleasant & Professional manner
- – Good IT skills and experience, knowledge of Microsoft applications
- – Excellent team working skills
- – Ability to keep-up within a busy environment calmly and professionally
- – NVQ level 2-3
- – Knowledge of Medical Terminology
- – Previous experience working within a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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Medical Receptionist employer: Swan Lane Medical Centre
Contact Detail:
Swan Lane Medical Centre Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on Swan Lane Medical Centre. Familiarise yourself with their values and services. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or family member. Focus on how you can demonstrate your excellent communication skills and ability to work in a busy environment. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Show your personality! When you meet the team, let your friendly and enthusiastic nature shine through. Remember, they’re looking for someone who fits in well with their culture, so don’t be afraid to show your genuine self.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Medical Receptionist
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for patient care shine through. We want to see that you're not just looking for a job, but that you're genuinely excited about joining our friendly team and making a difference in patients' lives.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in reception or customer service roles. We love seeing how your skills match what we're looking for, so don’t be shy about showcasing your ability to work in a busy environment!
Be Professional Yet Friendly: Your written application should reflect the pleasant and professional manner we value at our practice. Use a friendly tone while maintaining professionalism, as this is key in a role where you'll be meeting and greeting patients.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Swan Lane Medical Centre
✨Know the Practice
Before your interview, do a bit of research on Swan Lane Medical Centre. Familiarise yourself with their values, patient care approach, and any recent news. This shows you’re genuinely interested and helps you tailor your answers to fit their ethos.
✨Showcase Your Empathy
As a Medical Receptionist, empathy is key. Prepare examples from your past experiences where you’ve demonstrated kindness and understanding towards patients or colleagues. This will highlight your ability to connect with people in a busy environment.
✨Demonstrate Your IT Skills
Since good IT skills are essential for this role, be ready to discuss your experience with Microsoft applications and any other relevant software. You might even want to mention how you’ve used technology to improve efficiency in previous roles.
✨Flexibility is Key
Given the shift patterns and overtime requirements, be prepared to discuss your flexibility. Share examples of how you’ve adapted to changing schedules in the past, and express your willingness to cover shifts when needed.