At a Glance
- Tasks: Lead a team to deliver exceptional hospitality and support management during shifts.
- Company: Join an award-winning business known for its premium pubs and restaurants.
- Benefits: Enjoy competitive pay, tips, 75% off food, and access to cashback offers.
- Other info: Work in a stunning location near Bristol with opportunities for personal growth.
- Why this job: Be part of a vibrant team in a historic pub with a focus on local produce.
- Qualifications: No specific qualifications required; just a passion for great service and teamwork.
The predicted salary is between 24000 - 36000 £ per year.
We are a bold, award-winning business who pride ourselves in empowering our teams with the autonomy to operate boutique, premium businesses that ‘wow’ our customers within an industry-leading environment. We run friendly, welcoming, and positive pubs, restaurants and hotels with high standards and take a different approach to others; always striving to be the best we can be.
We are looking for a front of house supervisor to join the family. This role encompasses delivering amazing bar and waiting hospitality to our customers and supporting our management team in leading a shift.
Located in Rowberrow on the edge of the Mendip Hills Area of Outstanding Natural Beauty, The Swan is a 17th century Grade II-listed pub and inn, brimming with history and a cosy, welcoming vibe.
A haven for locals, walkers, cyclists and visitors alike, the recent addition of five stunning boutique bedrooms above the pub, and a further four dog-friendly rooms in its converted barns (one accessible), makes The Swan the ideal spot for a rural retreat, family break or staycation.
We’re passionate about great food and drink, with an all-day food offer focused on seasonal local produce, delicious pub classics, flatbread pizza fresh from the oven, and plenty of award-winning Butcombe beer on the taps.
In the warmer months our large beer garden is ideal for al fresco dining, or soaking up some sunshine over a few pints.
Located just 7 miles from Bristol airport and 15 miles from Bristol Temple Meads train station, The Swan is the perfect base for exploring Bristol, Somerset, and the world-class walking, cycling and dog-walking opportunities in and around the Mendips. Other local attractions include Cheddar Gorge, Wookey Hole Caves, Glastonbury Tor and Ashton Gate Stadium.
What’s in it for you?
- The chance to work for an award-winning business. We have won multiple high profile awards over the last few years at the prestigious National Publican Awards including Best Food and Premium Food Offer and Best Managed Pub Co (2024). You will be working with some of the most talented people in the industry.
- Access to Liberation Life - an incredible platform where you can earn cash-back with major retailers, save money on your purchases including holidays, groceries, gifts and much more!
- The opportunity to work for a diverse, eclectic company and gain experience in a range of businesses and food offers. We take a collaborative approach to business development, giving you independence to drive your pub to success and implement your own ideas – the bigger the better!
- A competitive hourly rate plus an equal share of great tips and 75% off food on shift. Accommodation may also be available.
- Access to industry leading training and development. We offer bespoke training plans as part of our ‘Pillars of Progression’ programme.
- We offer additional support and coaching from our operations team and talented managers.
- You will work closely with some of the best locally sourced food and drink produce, including our own, award-winning beer!
- We will back with you the tools you need to do a great job and have invested significantly in our properties.
- The buzz that comes with team parties, events, training courses, great suppliers and some of the industry’s best team rewards, discounts and benefits (including 50% off food on shift).
- A business who cares about you. We are ambassadors for the Burnt Chef Project fighting the stigma of mental health and working with them to train and support our teams. We also offer an Employee Assistance Program that is there 24/7 to provide you with support.
Front of House Team Leader in Winscombe employer: Swan Inn
At the Swan Inn, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and passion for premium food and drink thrive. With flexible shifts, generous discounts, and opportunities for personal growth through paid qualifications, we ensure our Kitchen Assistants feel valued and supported. Join us in a stunning location and enjoy a range of benefits including social events, financial tools, and a comprehensive employee helpline, making your experience with us truly rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Team Leader in Winscombe
✨Tip Number 1
Familiarise yourself with the unique offerings of The Swan, especially their focus on local produce and award-winning beers. This knowledge will help you engage in meaningful conversations during your interview, showcasing your genuine interest in the role.
✨Tip Number 2
Highlight any previous experience in hospitality, particularly in supervisory roles. Be ready to share specific examples of how you've led a team or improved customer service, as this will demonstrate your capability to support the management team effectively.
✨Tip Number 3
Showcase your passion for creating a welcoming atmosphere. Think of ways you can contribute to the positive vibe at The Swan, whether through team-building ideas or enhancing customer experiences, and be prepared to discuss these during your interview.
✨Tip Number 4
Research the local area and its attractions, such as Cheddar Gorge and Glastonbury Tor. Being knowledgeable about the surroundings will not only impress your interviewers but also help you connect with customers looking for recommendations.
We think you need these skills to ace Front of House Team Leader in Winscombe
Some tips for your application 🫡
Understand the Role:Read the job description thoroughly to understand the responsibilities and expectations of a Front of House Team Leader. Tailor your application to highlight relevant experience in hospitality and leadership.
Craft a Personal Statement:Write a compelling personal statement that reflects your passion for hospitality and your ability to lead a team. Use specific examples from your past experiences to demonstrate how you can contribute to creating a welcoming environment.
Highlight Relevant Skills:Make sure to emphasise skills that are crucial for this role, such as customer service excellence, team management, and knowledge of food and drink. Use bullet points in your CV to make these stand out.
Proofread Your Application:Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are key in the hospitality industry.
How to prepare for a job interview at Swan Inn
✨Show Your Passion for Hospitality
Make sure to express your enthusiasm for the hospitality industry during the interview. Share specific experiences where you went above and beyond to create a memorable experience for customers, as this role is all about delivering amazing service.
✨Demonstrate Leadership Skills
As a Front of House Team Leader, you'll need to support the management team. Be prepared to discuss your previous leadership experiences, how you motivate a team, and any strategies you've used to handle difficult situations or conflicts.
✨Know the Venue and Its Offerings
Research The Swan and its unique offerings before the interview. Familiarise yourself with their menu, local produce, and the atmosphere they aim to create. This shows your genuine interest in the role and helps you stand out.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask at the end of the interview. Inquire about the team culture, training opportunities, or how they measure success in this role. This demonstrates your eagerness to engage and learn more about the company.
