Assistant Deputy Manager
Full Time This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.
40 Hours a week
Are you passionate about making a meaningful difference in the lives of children and families?
Swan Family is looking for a compassionate and dependable Assistant Deputy Manager to join our child-focused team at one of our two welcoming Cardiff Children and Family Contact Centres – one in the East of Cardiff, and one in the West.
In this rewarding, hands-on role, you will support and supervise family time between children and their birth families, both within our centres and in the community. You will help create a safe, supportive environment in which positive family relationships can develop.
Key Responsibilities
Support safe, child-centred family time sessions
Record and escalate safeguarding concerns appropriately
Supervise Family Times, where necessary
Supervise and support Family Time Supervisors and Support Workers
Assist with staff induction and development
Monitor staff performance and practice
Support rota planning and session scheduling
Act as senior point of contact when required
Deputise for Deputy Manager during absence
Be prepared to work flexibly and outside of office hours as required
Liaise with courts, local authorities, and professionals
Manage conflict professionally and impartially
Ensure reports are sent to relevant professionals in a timely manner
and more
We are looking for an empathetic and reliable person who:
Is passionate about supporting children, young people and families.
Communicates clearly and can remain calm, professional and non-judgemental.
Has strong observation and rep...
Contact Centre Assistant Deputy Manager in Cardiff employer: Swan Family Centres
Swan Family is an exceptional employer dedicated to making a positive impact in the lives of children and families. Located in Cardiff, our supportive work culture fosters compassion and teamwork, providing employees with meaningful opportunities for personal and professional growth. With flexible zero hours contracts and a focus on safeguarding, we empower our staff to create safe environments where family relationships can thrive.
