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- Tasks: Supervise family contact sessions and support positive connections between children and their families.
- Company: Join Swan Family, a passionate team dedicated to making a difference in children's lives.
- Benefits: Enjoy ongoing training, professional development, and a supportive work environment.
- Other info: Full-time role with opportunities for personal growth and development.
- Why this job: Make a real impact every day by helping families build safer connections.
- Qualifications: NVQ Level 3 in Childcare or equivalent, with strong communication skills.
The predicted salary is between 24000 - 30000 £ per year.
Cardiff
Full Time - Permanent
40 hours a week Monday - Friday 09:00 - 18:00 - 1 hour unpaid lunch
Level 3 child-related qualifications such as NVQ Level 3 in Health and Social Care, Social Work, or an equivalent qualification
Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres, one in the East of Cardiff and one in the West. As part of our dynamic, child-focused team, you'll play a vital role in supporting and supervising family time between children and their birth families both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.
What You'll Be Doing:
- Coordinating and supervising family contact sessions in a safe, supportive environment
- Observing and recording sessions with accuracy and professionalism
- Liaising with social workers and escalating any safeguarding concerns promptly
- Transporting and escorting children and young people to and from contact sessions
- Writing clear, factual reports within set timescales
- Attending planning meetings, reviews, and training sessions
- Following Swan Family's safeguarding policies at all times
What We're Looking For:
- Empathetic, reliable individuals who are passionate about supporting children and families
- Excellent communicators, able to remain calm and non-judgemental
- Skilled in observation and confident in report writing
- Able to manage challenging situations with sensitivity and professionalism
Essential:
- NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
- A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
- A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply:
If you meet the essential requirements and share our passion for helping families, we'd love to hear from you!
Application Questions:
- Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young Peoples Workforce?
- Do you have a current DBS on the update service?
- Do you drive and have access to your own car?
Work Location: In person
Job Types: Part-time, Permanent
Benefits: Company pension
Work Location: In person
Family contact Supervisor in Newport employer: Swan Family Centres Limited
Contact Detail:
Swan Family Centres Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family contact Supervisor in Newport
✨Tip Number 1
Network like a pro! Reach out to your connections in the child care sector, attend local events, and join relevant online groups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to family support and safeguarding. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your passion during interviews! Share specific examples of how you've made a difference in children's lives or supported families in challenging situations. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team at Swan Family.
We think you need these skills to ace Family contact Supervisor in Newport
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting children and families shine through. We want to see how much you care about making a difference in their lives!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate well-structured applications that highlight your relevant experience and qualifications.
Tailor Your Application: Don’t just send a generic application! Tailor it to the Family Contact Supervisor role by mentioning specific skills and experiences that match what we’re looking for. This shows us you’ve done your homework!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Swan Family Centres Limited
✨Know Your Stuff
Make sure you’re familiar with the role of a Family Contact Supervisor. Brush up on child safeguarding policies and the importance of family connections. Being able to discuss these topics confidently will show your passion and understanding of the job.
✨Show Your Empathy
This role is all about supporting families, so be prepared to share examples of how you've demonstrated empathy in past experiences. Think of specific situations where you’ve helped others or managed challenging scenarios with sensitivity.
✨Practice Your Communication Skills
As an excellent communicator, you’ll need to convey information clearly and calmly. Consider doing mock interviews with a friend or family member to practice articulating your thoughts and responses, especially around report writing and observation skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.