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- Tasks: Supervise family contact sessions and support positive connections between children and their families.
- Company: Join Swan Family, a passionate team dedicated to making a difference.
- Benefits: Competitive pay, ongoing training, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact in children's lives while developing your skills.
- Qualifications: NVQ Level 3 in Children and Young People Workforce or equivalent required.
The predicted salary is between 25000 - 30000 £ per year.
Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres, one in the East of Cardiff and one in the West. As part of our dynamic, child-focused team, you'll play a vital role in supporting and supervising family time between children and their birth families, both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.
What You'll Be Doing:
- Coordinating and supervising family contact sessions in a safe, supportive environment
- Observing and recording sessions with accuracy and professionalism
- Liaising with social workers and escalating any safeguarding concerns promptly
- Transporting and escorting children and young people to and from contact sessions
- Writing clear, factual reports within set timescales
- Attending planning meetings, reviews, and training sessions
- Following Swan Family's safeguarding policies at all times
What We're Looking For:
- Empathetic, reliable individuals who are passionate about supporting children and families
- Excellent communicators, able to remain calm and non-judgemental
- Skilled in observation and confident in report writing
- Able to manage challenging situations with sensitivity and professionalism
Essential:
- NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
- A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
- A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply:
If you meet the essential requirements and share our passion for helping families, we'd love to hear from you!
Application Questions:
- Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young Peoples Workforce?
- Do you have a current DBS on the update service?
- Do you drive and have access to your own car?
Work Location: In person
Job Types: Part-time, Permanent
Benefits: Company pension
Locations
Contact Supervisor in Newport, Wales employer: Swan Family Centres Limited
Contact Detail:
Swan Family Centres Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Supervisor in Newport, Wales
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about opportunities at Swan Family or similar organisations. Personal connections can often lead to job openings that aren't advertised.
✨Tip Number 2
Prepare for interviews by practising common questions related to child supervision and family support. We recommend role-playing with a friend to build your confidence and refine your answers.
✨Tip Number 3
Showcase your passion for helping families during interviews. Share personal stories or experiences that highlight your empathy and commitment to making a difference in children's lives.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Swan Family.
We think you need these skills to ace Contact Supervisor in Newport, Wales
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting children and families shine through. We want to see how much you care about making a difference in their lives!
Be Clear and Concise: Make sure your application is easy to read. Use clear language and get straight to the point. We appreciate straightforwardness, so avoid fluff and focus on what makes you a great fit for the role.
Highlight Relevant Experience: Don’t forget to mention any relevant experience you have, especially in supervising or working with children and families. We love to see how your background aligns with what we do at Swan Family.
Check Your Details: Before hitting send, double-check your application for any typos or errors. A polished application shows us that you’re serious about the role. And remember, apply through our website for the best chance!
How to prepare for a job interview at Swan Family Centres Limited
✨Know Your Stuff
Make sure you understand the role of a Family Contact Supervisor inside out. Familiarise yourself with Swan Family's mission and values, and be ready to discuss how your experience aligns with their goals. This shows you're genuinely interested and prepared.
✨Show Your Empathy
Since this role is all about supporting children and families, be prepared to share examples of how you've demonstrated empathy in past situations. Think of specific instances where you’ve helped someone in need or managed a challenging situation with sensitivity.
✨Practice Your Communication Skills
As an excellent communicator, you'll need to convey information clearly and calmly. Consider doing mock interviews with a friend or family member, focusing on how you articulate your thoughts and respond to questions. This will help you feel more confident during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked how you'd handle specific situations related to safeguarding or supervising family contact sessions. Think through potential scenarios and how you would respond, demonstrating your ability to remain calm and professional under pressure.