At a Glance
- Tasks: Support and supervise family time, ensuring positive experiences for children.
- Company: Join the compassionate team at Swan Family in Croydon.
- Benefits: Competitive pay, company pension, and a supportive work environment.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Make a real difference in children's lives and help families thrive.
- Qualifications: NVQ Level 3 in Children and Young Peoples Workforce or related field.
The predicted salary is between 13 - 14 £ per hour.
Join Our Team as a Family Contact Supervisor
Location: Croydon
Hours: Zero hour contract
Organisation: Swan Family
Are you passionate about making a real difference in children's lives? An exciting opportunity has opened up at Swan Family for caring, motivated, and child-focused individuals to join our friendly and supportive team as Family Contact Supervisor at Croydon children's centre. You'll be part of a dynamic, compassionate team delivering a vital service that helps families build and maintain positive relationships in a safe, nurturing environment.
What You'll Do
- Support and supervise family time between children and their birth families, both in our centres and out in the community.
- Observe and record sessions in a sensitive and factual way, ensuring that every child's experience is positive and safe.
- Liaise with social workers and professionals, sharing observations and raising any concerns when needed.
- Transport and accompany children and young people safely to and from contact sessions.
- Promote safeguarding at all times, following Swan Family's policies and procedures.
- Attend meetings and training, ensuring you're always growing in your role.
You’ll be joining a creative, supportive, and child-centred team that takes pride in providing excellent care and being a positive force in each child's life.
What We're Looking For
- Empathetic, calm, and non-judgemental in your approach.
- A great communicator, able to build trust with children, families, and professionals.
- Reliable and organised, with a genuine passion for supporting families and helping children thrive.
Essential Requirements:
- NVQ Level 3 (or equivalent) in Children and Young People's Workforce or a related field.
- An up-to-date DBS for working with children and adults (we can help with this if needed).
Desirable:
- A full driving licence and access to a car (helpful but not essential).
Why Join Swan Family?
At Swan Family, we believe every child deserves to feel safe, valued, and supported. You'll be part of a warm, inclusive environment where your contribution truly matters, and your professional development is encouraged every step of the way. If you're ready to make a positive impact and be part of a team that's changing lives we'd love to hear from you! Apply today and help us create brighter futures for families across Croydon.
Job Types: Part-time, Zero hours contract
Benefits: Company pension, Referral programme
Work Location: In person
Contact Supervisor in London employer: Swan Family Centres Limited
Swan Family is an exceptional employer dedicated to making a meaningful impact in the lives of children and families. With a strong focus on professional development and a supportive work culture, employees are empowered to grow within a dynamic team that values creativity and compassion. Located in Cardiff, our welcoming Children and Family Contact Centres offer a unique opportunity to engage in rewarding work while contributing to positive family connections in the community.
Contact Details:
Swan Family Centres Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Supervisor in London
✨Tip Number 1
Network like a pro! Reach out to friends, family, and former colleagues who might know about opportunities at Swan Family or similar organisations. Personal connections can often lead to job openings that aren't advertised.
✨Tip Number 2
Prepare for interviews by researching Swan Family and understanding their values. Think about how your skills and experiences align with their mission of supporting families and children. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! As a Family Contact Supervisor, you'll need to build trust with children and families. Role-play common scenarios with a friend to boost your confidence and ensure you're ready to showcase your empathetic approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Swan Family and making a difference in children's lives.
We think you need these skills to ace Contact Supervisor in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Family Contact Supervisor. We want to see your passion for supporting families and children shine through!
Showcase Your Communication Skills:As a Family Contact Supervisor, being a great communicator is key. Use your written application to demonstrate your ability to connect with others, whether it’s through clear language or sharing relevant experiences that showcase your empathy and understanding.
Be Honest and Authentic:We appreciate authenticity! Don’t be afraid to share your genuine motivations for wanting to join Swan Family. Let us know why you’re passionate about making a difference in children’s lives and how you can contribute to our supportive team.
Apply Through Our Website:To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application promptly and can consider you for this rewarding role!
How to prepare for a job interview at Swan Family Centres Limited
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Family Contact Supervisor. Familiarise yourself with the key tasks like supporting family time and promoting safeguarding. This will help you demonstrate your genuine interest and readiness for the role.
✨Showcase Your Empathy
Since this role requires a calm and non-judgemental approach, think of examples from your past experiences where you've shown empathy and understanding. Be ready to discuss how you build trust with children and families, as this is crucial for the position.
✨Prepare for Scenario Questions
Expect questions that ask how you'd handle specific situations, such as managing a challenging family dynamic or ensuring a child's safety during contact sessions. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the team culture or training opportunities. This shows your enthusiasm for the role and helps you gauge if Swan Family is the right fit for you.
