At a Glance
- Tasks: Support the Centre Manager in delivering child-focused services and coordinating referrals.
- Company: Join a dedicated team at Swan Family, committed to child welfare.
- Benefits: Competitive salary, pension scheme, and opportunities for professional growth.
- Other info: Dynamic role with potential for permanent position after 6 months.
- Why this job: Make a real difference in children's lives while developing your career.
- Qualifications: NVQ Level 3 or equivalent in Health and Social Care or related fields.
The predicted salary is between 37000 - 43607 £ per year.
ROLE: Children's Contact Centre Deputy Manager
LOCATION: Sefton
RESPONSIBLE TO: Contact Centre Manager
Salary: £27,982.50
Working hours: 39.5 hours per week
Working days: Tues-Fri 10:00am-18:00pm - Saturday 09:00am-17:00pm
This is initially a temporary position for 6 months, with the potential to become permanent subject to business needs and performance.
Please note we will only accept candidates with the following qualifications:
- NVQ Level 3 Health and Social Care
- Social Work
- Early Years Care and Education
- BTEC Level 3 Health and Social Care
- Children and Young Peoples Workforce
- Apprenticeship Level 3 Childrens Care, Learning and Development
- CACHE Level 3 Children and Young Peoples workforce
- Specialist support for Teaching and Learning in schools
- Teaching Assistant
- Pearson Edexcel Level 3 Health and Social Care
- Degrees (BA, MSC) Childhood and Youth Studies
- Social Work
- Social Care
- Social Studies
- Social Work and Welfare Studies
- Family Wellbeing
- Psychology
- Counselling
- Social Care and Criminology
- Social Welfare and Community Education
- Early Years Education
- Education and Professional Studies
- Working with Children and Families
- PGE
Main Objectives:
The Deputy Manager supports the Centre Manager in the day-to-day management of the Family Time and Family Support services offered by the organisation, ensuring the safe, child-focused delivery of services. A key part of the role is the coordination and set-up of referrals, including meeting with parents, social workers and any other professionals involved to establish clear expectations, assess risk, and agree service arrangements. The Deputy Manager also plays a central role in reviewing cases where concerns arise, holding review meetings with parents and professionals as required, and ensuring appropriate safeguarding actions are taken. The role combines operational oversight, safeguarding support, staff supervision, and quality assurance, and provides cover for the Centre Manager when required.
Key Responsibilities:
- Proactively take ownership in developing own knowledge to understand the context of the work of the company and associated risks, challenges and priorities
- Maintain at all times strict confidentiality of information relating to any sensitive information
- Communicate information effectively using the correct channels
- Ensure familiarisation and adherence with Swan Family's policies and procedures at all times
- Meet obligations in respect of Health and Safety, primarily not putting self and others at risk of harm
- Carry out responsibilities effectively, accurately, promptly and in a well-organised way
- Observe and work to the Swan Family's Core Values
- Dispose of confidential paperwork appropriately using secure methods
- To uphold Swan Family's core values, including treating all with respect. Swan Family operates as an anti-bullying organisation. Any abuse of this policy will be dealt with by disciplinary action, up to and including dismissal.
Principal Duties:
- To assist the manager in the general running of the centre and to undertake his/her responsibilities as may be designated in their absence, including attending the Centre Manager's meeting at Head Office
- To manage the daily workload of the Supervised Contact Workers, matching workers to contacts and ensure all work is covered
- To maintain and develop relationships with Local Authorities, social workers, solicitors and other professionals and service users whilst ensuring contact demands are met
- To ensure the centre is a safe environment to work in and visit
- Ensuring timely flow of information between Swan Family, its clients and workers
- To conduct Safeguarding (Warner) interviews with candidates where required
- To check the content of reports submitted by Supervised Contact Worker, addressing any issues identified by these reports to the relevant channels. Liaising with service staff to improve the quality of reports where required
- To coordinate planning and review meetings and booking with our clients and service users, ensuring information is shared to the appropriate people, and take payments if required
- To work with Swan Family departments to share information for the business needs and service delivery including data monitoring and service performance reviews
- To write and deliver safeguarding training sessions for service staff as required, upon request of Family Support Services Manager
- To follow Swan Family and NACCC policies and procedures for the service; including but not limited to safeguarding and child protection, confidentiality and Health and Safety
- To resolve daily operational problems and queries efficiently and effectively
- To promote a professional service at all times
- To provide feedback and reporting to the Contact Centre Manager on a regular basis
- To be prepared to work flexibly and outside office hours as appropriate, including supervising contacts if required
- To ensure the centre standards are maintained and the centre is always clean and tidy
- To ensure that the centre is a welcoming environment and that high customer service standards are upheld by all staff
Performance Measurement:
- The jobholder's commitment to, and success in, their Personal Development Plan
- Improvement in the quality and content of service provided
- Ability to cope with periods of high workload and prioritise tasks
- Contribution to the overall team effort
- Achievement of goals indicated in monthly performance reviews
- Achievement of all areas of minimum performance standards
Strict Confidentiality:
Due to the nature of the information the job holder will be exposed to, it is essential that they maintain the highest level of confidentiality at all times. Failure to do so may result in disciplinary action, up to and including dismissal.
Supervision:
The jobholder works within the guidelines laid down by the Manager, being adaptable to the changes in the priorities dictated by the superior.
Decision Making:
The jobholder is responsible for prioritising his/her daily workload whilst accounting for the priorities of the Manager.
Job Types: Full-time
Benefits: Company pension
Work Location: In person
Locations
Childrens Centre Deputy Manager in Hampshire, Waterlooville employer: Swan Family Centres Limited
Swan Family is an exceptional employer dedicated to making a meaningful impact in the lives of children and families. With a strong focus on professional development and a supportive work culture, employees are empowered to grow within a dynamic team that values creativity and compassion. Located in Cardiff, our welcoming Children and Family Contact Centres offer a unique opportunity to engage in rewarding work while contributing to positive family connections in the community.
Contact Details:
Swan Family Centres Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Childrens Centre Deputy Manager in Hampshire, Waterlooville
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at Swan Family Centres Limited.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from Swan Family Centres Limited!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like Swan Family Centres Limited, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at Swan Family Centres Limited or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Childrens Centre Deputy Manager in Hampshire, Waterlooville
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to Swan Family Centres Limited:Before hitting send, make sure to tailor your application specifically to Swan Family Centres Limited! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at Swan Family Centres Limited
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
