At a Glance
- Tasks: Supervise family contact sessions and support positive connections between children and their families.
- Company: Join Swan Family, a passionate team dedicated to making a difference.
- Benefits: Competitive pay, ongoing training, and a supportive work environment.
- Other info: Flexible hours with opportunities for personal and professional growth.
- Why this job: Make a real impact in children's lives while developing your skills.
- Qualifications: NVQ Level 3 in Children and Young People Workforce or related field required.
The predicted salary is between 25000 - 27000 £ per year.
Are you passionate about making a real difference in the lives of children and families? An exciting opportunity has arisen to join Swan Family as a Family Contact Supervisor at one of our two welcoming Cardiff Children and Family Contact Centres, one in the East of Cardiff and one in the West.
As part of our dynamic, child-focused team, you'll play a vital role in supporting and supervising family time between children and their birth families, both in our centres and out in the community. This is a rewarding, hands-on role where every day you'll be helping to build safer, more positive family connections.
What You'll Be Doing:
- Coordinating and supervising family contact sessions in a safe, supportive environment
- Observing and recording sessions with accuracy and professionalism
- Liaising with social workers and escalating any safeguarding concerns promptly
- Transporting and escorting children and young people to and from contact sessions
- Writing clear, factual reports within set timescales
- Attending planning meetings, reviews, and training sessions
- Following Swan Family's safeguarding policies at all times
What We're Looking For:
- Empathetic, reliable individuals who are passionate about supporting children and families
- Excellent communicators, able to remain calm and non-judgemental
- Skilled in observation and confident in report writing
- Able to manage challenging situations with sensitivity and professionalism
Essential:
- NVQ Level 3 (or equivalent) in Children and Young People Workforce or related field
- A valid DBS check for working with children and adults (we can help you apply if needed)
Desirable:
- A full UK driving licence and access to your own car
Why Join Swan Family?
At Swan Family, we believe in doing work that matters. You'll join a supportive, creative team with a strong commitment to being excellent corporate parents. We'll provide ongoing training, professional development, and the chance to make a genuine impact every single day.
How to Apply:
If you meet the essential requirements and share our passion for helping families, we'd love to hear from you!
Application Questions:
- Do you hold a Level 3 qualification (or equivalent) in Childcare or Children & Young Peoples Workforce?
- Do you have a current DBS on the update service?
- Do you drive and have access to your own car?
Work Location: In person
Job Types: Part-time, Permanent
Benefits: Company pension
Contact Supervisor in Cardiff employer: Swan Family Centres Limited
Swan Family is an exceptional employer dedicated to making a meaningful impact in the lives of children and families. With a strong focus on professional development and a supportive work culture, employees are empowered to grow within a dynamic team that values creativity and compassion. Working in Cardiff, you'll enjoy the unique opportunity to contribute to positive family connections while receiving ongoing training and support in a rewarding environment.
Contact Details:
Swan Family Centres Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Contact Supervisor in Cardiff
✨Tip Number 1
Get to know the company! Research Swan Family and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the role and the company culture, which can give you an edge in your application process.
✨Tip Number 3
Prepare for situational questions! Think of examples from your past experiences where you've demonstrated empathy, communication skills, and professionalism. This will help you shine during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a thank-you email expressing your appreciation for the opportunity. It shows your enthusiasm and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Contact Supervisor in Cardiff
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for supporting children and families shine through. We want to see how much you care about making a difference in their lives!
Be Clear and Concise:Make sure your application is easy to read and straight to the point. We appreciate clear communication, so avoid jargon and keep it simple while highlighting your relevant experience.
Tailor Your Application:Take the time to tailor your application to the Family Contact Supervisor role. Mention specific skills and experiences that align with what we’re looking for, like your observation and report writing abilities.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss any important details!
How to prepare for a job interview at Swan Family Centres Limited
✨Know Your Stuff
Make sure you understand the role of a Family Contact Supervisor inside out. Familiarise yourself with Swan Family's mission and values, and be ready to discuss how your experience aligns with their goals. This shows you're genuinely interested and prepared.
✨Show Your Empathy
Since this role is all about supporting children and families, be prepared to share examples of how you've demonstrated empathy in past situations. Think of specific instances where you’ve helped someone in need or managed a challenging situation with sensitivity.
✨Practice Your Communication Skills
As an excellent communicator, you’ll need to convey information clearly and calmly. Practice answering common interview questions out loud, focusing on being concise yet informative. This will help you feel more confident during the actual interview.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific scenarios related to family contact sessions. Think through potential challenges you might face and how you would address them, keeping in mind the importance of safeguarding and professionalism.
